CSA want money from me even though I have custody!
my daughter has been living with me since my relationship ended,I have only 1 child. I informed the c.s.a of this at the time and they said they would stop taking the £5 a week they had been taking from my benefit,this carried on despite me telling them. in the last 3 years i have phoned them repeatedly.
Each time telling them the same thing, and each time they would apologise and say that my case would be closed. On one occasion it was actually closed, just for a few months then they started taking money again. To say the least i was not happy,about 4 weeks ago i received a letter saying i would receive a 60 pound cheque for overpayment. The following day i got another letter asking me to give a reason why i hadn’t paid my child support i was so angry and fed up with it all i scribbled a ranting complaint on it and sent it to them.
Today 3/7/09 i had a phonecall from them saying i owed somewhere in the region of £360 and if i was willing to not persue legal action they would overlook this i lost my temper and had to tell them again that my daughter who is 5 had lived with me since we split up, each giro they sent my ex partner was never cashed and some returned to them and me, i asked them what i should do with them and the idiotic pen pusher told me to return them to the csa and they would re-issue them to my ex and she should re-emberse me, and that it was the income support who were at fault,i am absolutly furious at their incompetant boobery and how they are so quick to take the womens side, just because i am a man does not make me any less of a parent and i really do not appreciate being spoken to as if i were a child who’s been naughty, I think the csa is run by man hating spinsters with a bee in thier bonnet.
They stink and their whole lousy operation stinks, what should i do?
2 thoughts on “CSA want money from me even though I have custody!”
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Hi colin,
Make a formal complaint, do this via their website and keep a copy and/or in writing, again keep a copy and send it signed for. Also, send further copies of your complaint to your mp and request their assistance with this matter.
It may also be beneficial to obtain a copy of your Data Protection file, which will enable you to establish whether notes were made on your file regarding you being the PWC – a template letter can be found in the download section at http://www.afairercsaforall.co.uk
Colin,
It is not because you are a man, believe me. I am a mother with residency and after 3 and a half years of fighting and over £6000 owed to me, i am still fighting. It is because the staff are a bunch of incompetant teenagers. They take no responsibilty for their errors and brush it off like it doesnt matter. They are supposed to be protecting the welfare of societies children. They dont. So if your a mother or father im pretty sure it does not matter, fact is if your a parent with residency they they cant help you.
Its backwards, but its true. Just keep fighting, they have already admitted they are wrong! And write to your MP, mine is currently fighting my corner! You should not be paying maintenance for a child you have care of.