News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Can CSA take 50% of my wages without informing me?

I recently checked my latest wage slip, and much to my surprise, the CSA has taken the best part of 50% of my wages.
I admit, I have arrears, and do need to pay them, however, they have not sent any letters to inform me they would taking money from my wages, also I am on furlough at he moment, so getting less, and I am trying to get money together for somewhere to live.

I guess I just want to know if it’s right that they can do that, without letting me know it would be happening?

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

CMS holding my money and blaming my ex’s employer!

When my case was set up in 2018 all was good, I was informed my payments would be paid monthly on the 19th. Since day one this never happened, I was paid weekly, a text message would arrive to me on a Sunday from CMS, informing me a payment has been received, then on Wednesday the payment was in my account.

Then in September 2020 this all went very wrong, payments & texts stopped weekly & payments either arrived two weeks apart, then in November I had to wait 6 weeks, then December four weeks for a payment.

I used the message service from my online account with CMS, which I must stress will only hold 600 letters! Hard when you are trying to get your complaint across.

Each reply was “Your payments are paid monthly & until we are in the next month after 2 weeks from missed payments we cannot investigate”.

In these messages to them I told them on more than one occasion I have never been paid monthly, even though the first letter from set up did say this.

Then in December 2020 I managed to speak to an advisor who told me the pandemic was causing problems & that the employer wasn’t sending payments on time.

I told the advisor that my Ex husband hadn’t ever been furloughed & why can no one see my point that I have never ever before all this went wrong had payments monthly.

He basically couldn’t answer instead he told me they work a month behind, I asked him if he could see any sign of a payment in the pipe line, he replied No.

But the next day I received a payment from CMS for three weeks money.

This payment by the way is £40.27 a week.

We are now in February and it’s all still up in the air, I had two payments in January 2021 & now it’s 6th February still no sign of payment.

I contacted my EX husband he told me he has a deduction of earnings every week (forgot to mention his pay is weekly always has been).

He spoke to his employer this week who showed him proof that they send payment EVERY MONDAY to CMS.

So I believe CMS have lied and are holding onto payments, and are blaming the employer.

I’ve over the weekend sent another online message telling them about what the employer has told my EX & that I’m dissatisfied with the responses they have sent in the past to me.

They seem to have no interest in complaints & use Covid or employers as excuses.

They should be ashamed of themselves.

Thanks for reading,

Sarah


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CSA Complaints

CMS holding my money and blaming my ex’s employer!

When my case was set up in 2018 all was good, I was informed my payments would be paid monthly on the 19th. Since day one this never happened, I was paid weekly, a text message would arrive to me on a Sunday from CMS, informing me a payment has been received, then on Wednesday the payment was in my account.

Then in September 2020 this all went very wrong, payments & texts stopped weekly & payments either arrived two weeks apart, then in November I had to wait 6 weeks, then December four weeks for a payment.

I used the message service from my online account with CMS, which I must stress will only hold 600 letters! Hard when you are trying to get your complaint across.

Each reply was “Your payments are paid monthly & until we are in the next month after 2 weeks from missed payments we cannot investigate”.

In these messages to them I told them on more than one occasion I have never been paid monthly, even though the first letter from set up did say this.

Then in December 2020 I managed to speak to an advisor who told me the pandemic was causing problems & that the employer wasn’t sending payments on time.

I told the advisor that my Ex husband hadn’t ever been furloughed & why can no one see my point that I have never ever before all this went wrong had payments monthly.

He basically couldn’t answer instead he told me they work a month behind, I asked him if he could see any sign of a payment in the pipe line, he replied No.

But the next day I received a payment from CMS for three weeks money.

This payment by the way is £40.27 a week.

We are now in February and it’s all still up in the air, I had two payments in January 2021 & now it’s 6th February still no sign of payment.

I contacted my EX husband he told me he has a deduction of earnings every week (forgot to mention his pay is weekly always has been).

He spoke to his employer this week who showed him proof that they send payment EVERY MONDAY to CMS.

So I believe CMS have lied and are holding onto payments, and are blaming the employer.

I’ve over the weekend sent another online message telling them about what the employer has told my EX & that I’m dissatisfied with the responses they have sent in the past to me.

They seem to have no interest in complaints & use Covid or employers as excuses.

They should be ashamed of themselves.

Thanks for reading,

Sarah

February 8, 2021 | 1 Comment

Why am I paying £20,000 to not see my daughter?

My ex wife is claiming nearly £20,000 from me through csa. I haven’t seen my daughter for nearly 20 yes. The reason being my ex met someone else when my daughter was 3 years old. l was paying cm up till then. Then my ex refused maintenance because her new partner wanted to bring my daughter up as his own. My ex refused me to see her and they moved away.

My daughter tried to see me when she was 16 but her mother put a stop to it. She is now just over 20 yrs old with 2 children of her own. I have been denied access to my daughter for 20 yrs by her mother. She made all the decisions years ago so why am I having to pay for the privilege of not being able to see my daughter. The csa always works in favour of the mother no matter what the circumstances. She took everything from me 20 yrs ago and now she,s doing it again. The csa should look att facts before they decide who is in the wrong.

February 3, 2021 | Leave a Comment

CMS taking my money even though I’ve already paid!

I have been getting treated and harassed from CM. For the last 10 years treated with jail sentence etc.

I work offshore. I have 4 kids to 2 woman 1 which I have an agreement and the other has gone to cm I paid both of them £600 a month then 1 of them got greedy.

I paid the money into her bank under maintenance but she went to cm and said I had not paid anything and they accepted that as I had a good wage. Because I did not put child maintenance I have to pay her the last 10years of arrears which I already paid her.

They work it out on your wage before tax so I get taxed 40% they take 40% of what is left and I get 20% of my wage I’ve tried to deal with these people but there is no talking to them. They don’t take into account my agreement I have with the other mother or that I have a new partner which is pregnant I now have to give up my house as I can’t afford it so myself and pregnant girlfriend are now homeless.

There is no point going back to work I get £600 out of £2,200 a week I then have to pay my other ex partner which leaves me £300 a week as I am on a 2 on 2off rotation I don’t get paid when I am off I think they have breached my and my pregnant partners human rights but they just want there money they also take 24% of payment as a process fee. I took out loans and credit cards to pay them now I can’t pay the bank they have now drove a wedge between myself and ex partner and I hardly get to see my children now but she has a new car a nice new house on my expense. I don’t even have a place to live ha ow is this fair?!!!!!

Some times I wonder what is the point but I have to keep going for my kids it’s not there fault if any one has any advice please get in touch

January 4, 2021 | Leave a Comment

Fraudulent CSA not paying me full amount

My daughter lives with me 5 nights a week. The CSA deducts money direct from her mums wages. I receive less than £200 a month. Her mum claims they take £320 a month from her wages. I spoke with someone at the CSA last year and they said yes, that’s correct, they were deducting £320. The girl I spoke to said they would need to investigate. That was over a year ago. They have since told me I’m receiving the correct amount. I’ve complained several times and nothing at all has happened. In March I received nothing. In April I received two payments that didn’t equate to a full months money and in May I received another lower amount. The service is appalling. I feel like I’m being ripped off and Fraud is taking place but no one cares and no one is listening.

June 16, 2020 | 2 Comments

CSA trying to make up fictitious claim

A few months back the CSA got on to me about arrears from 2009-2011 ,I knew I didn’t owe anything so I applied for my SARs report .
The report came back to me proving there is no claim , I’ve contacted them to no avail , I’ve found a reference quote that is not in the SARs listings , does anyone know ow what ref:CFS404 means .
They never contacted me in writing at all between 2009 and 2011 , I had one phone call , that ended up with them telling me to forget it as there was no claim , how can they blatantly lie as they do ?

June 4, 2020 | 2 Comments


CSA Advice

Can CSA take 50% of my wages without informing me?

I recently checked my latest wage slip, and much to my surprise, the CSA has taken the best part of 50% of my wages.
I admit, I have arrears, and do need to pay them, however, they have not sent any letters to inform me they would taking money from my wages, also I am on furlough at he moment, so getting less, and I am trying to get money together for somewhere to live.

I guess I just want to know if it’s right that they can do that, without letting me know it would be happening?

February 5, 2021 | Leave a Comment

Advice to those dealing with the CSA

Happy New Year to all you poor bastards struggling to make sense of the CSA (or whatever they call themselves these days) and their actions.

It’s a particularly troubling time of the year for many. Bet you’re wondering will all this ever go away… ? For me it did but it only stopped 2 years ago and I was a ‘customer’ of theirs from the very beginning. That’s a lot of years and I cannot say I came out unscathed , mentally. Many of the situations in stories told here I have had happen to me over the years. I don’t trust the CSA. Even though I have a letter from the CSA saying they are no longer pursuing my case I am still looking over my shoulder.

If you are relatively new to dealing with the CSA and they are making your life hell, my advice is to emigrate. A big step, I know but if you want rid it’s what you have to do. What the CSA do to men would be against the Human Rights Act if the details were ever to be exposed properly.

Anyway, best of luck guys, and don’t let them wear you down.

January 5, 2021 | Leave a Comment

CMS not giving me proof of daughter’s education

I have been paying for my daughter for over a year then told the cms she was no longer in education. Thay investigated it after a farder 6 months got a letter saying I didn’t need to pay from sep 2019 so stopped payment in June 2020. A week after the payment was due I got another letter saying a new case was started when got in touch with them thay said that she admitted she did not attend education the year before and was making the claim but as soon as the payment stopped shes suddenly back in education?

I tried contacting the local college whair she was ment to be at only to get told due to covet all college were closed and no new students were being invited to attend or enrolled I even got someone to try enrolle only to be told to try again next term. Iv even contact the child benefit Freud team after mouth of complaint from me I have to pay even though iv 2 grown up kids in the same town who sees her every day at different times ect and know shes dose not go to any form of education.

I am also wateing on the cms phoning me to claim back over 3k from the over payment thay got of me and have been told if it turns out to be the same as before that I can claim it back from them which is a joke thay only believe what thay want and no matter how much you tell them or home meny documents you send thay wont do a thing about it iv asked for proof of her education but it invades her privacy what about my life and helth ?

December 22, 2020 | Leave a Comment

Advice needed on battle with CMS

The CMS have caused me so much drama over the years and they sent me a letter last year saying I owe them nothing then out of the blue are now chasing me for 6000 pounds of charges they wreckon I owe I have a letter to say nothing is owed they have sent a DEO order to my employer trying to claim this fake amount.

There is a flaw in there system coz when they did the switch over from CSA to CMS they are under a different name so they can try and make up fraudulent claims on closed accounts. They have made me homeless in the past because of draining my earnings by upping the amount every month I have also tried to take my own life and I was also told by a CMS case worker that they can take what they like and there’s nothing no one can do about it they have made people’s lives hell.

There was also an internal message leaked from the CMS saying that the CMS staff can now afford to have a group holiday from all the money they’ve took from people it’s discusting really. I have phoned them so many times only to be told I have no case and they can clean me out for good I’m horrified over this I’ve fawt back so I now have a battle with them so please does anyone have any advise on this?

December 7, 2020 | 1 Comment

CSA driving me to breaking point

These people are driving me to breaking point
I’ve been paying child support approx 6/7yrs now
CSA is trying to tell me I owe them £1400!!!!
Now csa set the cost and up till 2 yrs ago came out off my wage so basically my employer took it from my wage and meant to pay them
Since then I’ve gone to pay direct
Now I’ve sent them proof off payment showing bank statements
So how the hell are they getting this .??? I’ve been on the phone daily to them this needs sorted because they now adding this on to my monthly payments when as far as I am concerned I’ve already paid everything they have asked for???
Am getting nowhere with them
They now putting me back on to DEO which am fighting hard to get stopped and they won’t stop it
Am worried about this because if money is owed I can only assume it’s from my employer for all my payments show on wage slips at that time n since I’ve proven I have paid showing bank statements
Can anyone point me in the direction I need to go n get this sorted any help is appreciated

March 13, 2020 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 10 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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