News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

Will receiving child maintenance affect tax credits?

My step daughter is currently living with my husband and I. She is 39 and has two girls aged 2 and 4. She is working full time. Her husband is currently in Scotland. They separated last autumn. My step daughter tells me that if she seeks maintenance from the father she will be deducted by that amount from her benefit which I think is some form of tax credits. Is this correct. If it is and the father doesn’t contribute then the tax payer is paying instead. She says that currently she gets 85 percent towards child care which will be affected if she seeks maintenance from the father.

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

The other side of the argument!

My daughters ex has barely paid anything in CM for 5 years – he never worked in the 4 yrs she was with him but and after he went out one night and didnt return as he’d found soneone else – he miraculously got a job which he as soon as CMS contacted him, he quit. This meant my daughter received £7.50 a week for the 2 kids not each but between them as he was unemployment benefit.

We have been battling all this time since to seek maintenance arrears as we know he IS working- I’ve got photos of him in his work uniform, on various sites, in the work vans and his facebook profile has no end of comments and photos of him at work yet we’re told he is not on HMRC database as working.

He was never stopped from seeing the kids, until 2 weeks into the arrangements set up to come visit them, he didnt turn up and then all the excuses started. The only time he showed up after this was a year later, drunk and shouting, bashing on front door (while kids were there) as he’d found out my daughter was in a new relationship. This scared them all to bits so my daughter sought a NMO against him – no doubt the excuse he needed.

Now he’s got a 7mth old with another woman and she’s 6mths pregnant with second and we are led to believe he has left her? So now CMS have gone and got a liability order but can’t serve it as we can’t give them an address (he’s NEVER given an address, and daughter has no means of contact apart from messaging him on Facebook which she won’t do and anyway, what is she supposed to say “hey sperm donor, you owe your 2 beautiful kids thousands, give me your address please”!?)

It’s ridiculous and downright criminal that this guy is just off the radar apparently DWP HMRC and now CMS can’t trace him and they won’t act upon all the work details and evidence we have on him, yet my daughter was late with council tax payment and threatened with court!!!

So all you dad’s on here moaning about your paying (and i realise there are genuine mistakes, false calculations and no doubt lots of maladministration going on) just think about all those poor mums (and dad’s who are pwc) who don’t get a penny for their kods to enable them to do the things they can’t afford to give apart of course from the most important things, UNENDING LOVE AND STABILITY


CSA posts bank details to wrong person


CSA cuts me off


CSA admits a mistake


CSA exposed on BBC Watchdog 2008



CSA Complaints

The other side of the argument!

My daughters ex has barely paid anything in CM for 5 years – he never worked in the 4 yrs she was with him but and after he went out one night and didnt return as he’d found soneone else – he miraculously got a job which he as soon as CMS contacted him, he quit. This meant my daughter received £7.50 a week for the 2 kids not each but between them as he was unemployment benefit.

We have been battling all this time since to seek maintenance arrears as we know he IS working- I’ve got photos of him in his work uniform, on various sites, in the work vans and his facebook profile has no end of comments and photos of him at work yet we’re told he is not on HMRC database as working.

He was never stopped from seeing the kids, until 2 weeks into the arrangements set up to come visit them, he didnt turn up and then all the excuses started. The only time he showed up after this was a year later, drunk and shouting, bashing on front door (while kids were there) as he’d found out my daughter was in a new relationship. This scared them all to bits so my daughter sought a NMO against him – no doubt the excuse he needed.

Now he’s got a 7mth old with another woman and she’s 6mths pregnant with second and we are led to believe he has left her? So now CMS have gone and got a liability order but can’t serve it as we can’t give them an address (he’s NEVER given an address, and daughter has no means of contact apart from messaging him on Facebook which she won’t do and anyway, what is she supposed to say “hey sperm donor, you owe your 2 beautiful kids thousands, give me your address please”!?)

It’s ridiculous and downright criminal that this guy is just off the radar apparently DWP HMRC and now CMS can’t trace him and they won’t act upon all the work details and evidence we have on him, yet my daughter was late with council tax payment and threatened with court!!!

So all you dad’s on here moaning about your paying (and i realise there are genuine mistakes, false calculations and no doubt lots of maladministration going on) just think about all those poor mums (and dad’s who are pwc) who don’t get a penny for their kods to enable them to do the things they can’t afford to give apart of course from the most important things, UNENDING LOVE AND STABILITY

May 9, 2022 | Leave a Comment

How can I get help?

My x partner is stopping me seeing my child she has reported it to the robbers (CMS) who are taking more than my mortgage off me a month. I have debts wich needs to be paid they are not taking my outgoings in to consideration. I can now see why single dads dont work. If i dont get help soon this will be me. The robbers has sent me a increase letter on the day which my standing order has gone out on. The letter also says its in arrears by more than my online log in does.

April 6, 2022 | Leave a Comment

Five months of incompetence!

I had 2 jobs, lost one in oct so took a big financial hit and lost over 25% of my income. submitted numerous payslips and the CMS kept saying my payments wont change as I haven’t lost enough!! they said they go off HMRC records which is slightly delayed…yeah right! I clearly had.

They’ve recently admitted an employee messed up on my last mandatory reconsideration aswel so have reopened it. I haven’t had an acknowledgement from my complaint 2 weeks ago aswel. still paying money based of 2 jobs for 5 months now! I’ve had to take on another job in order to survive. the whole system is infuriating!

February 28, 2022 | Leave a Comment

Press need multiple complaints to run a story!

I have been paying for my children by 2 different mothers via direct payment. The original calculation from CSA did not take into consideration my pension contributions and therefore was paying over the odds. CSA told me that the difference in pay has to be 25%drop for thrm to recalculate the payment! Eventhough it was their fault in the first place!

Then my daughter commenced University in September so I paid the last payment for her in August as my ex was no longer entitled to payments. She then decided that I still had an obligation to pay and told CSA that I had missed a payment. CSA did not contact me in regards to this and just put a deduction of order on my wages until May! In addition they have raised the payments for my son so now I am paying more than ioriginally paid when I had 2 children entitled to CSA!

I have been off work sick for 3 months and can no longer do overtime ( the P60 wages they base their calculations on include a lot of overtime from the previous year) so now I am in financial hardship. Since covid every time I call them I am on hold for over an hour, then when someone answers they say I need to be put on hold for a case worker, another 15 minutes on hold and they cut the phone off!

Finally got a call from clearky a man hater stating its my fault and because my ex reported missed payments then I.must pay! I have uploaded all the proof of my payments to the online portal but no response and their calculations in the breakdown do not make any sense whatsoever! They don’t even apply as have always paid direct transfer to my exes accounts! So how would they know if I missed a payment unless they asked me to prove my payments! There are loads of charges on the breakdown that couldn’t possibly apply!

I have even tried to get a solicitor but nobody is apparently able to deal with it. Have written to MRS and no response! Even tried to contact the press but they stated they need numerous complaints from men otherwise they can’t publish an individual story. Something needs to be done urgently as this is totally unacceptable.

January 24, 2022 | 2 Comments

CMS pushing me into a corner – what can I do?

About 20 years ago I had a relationship with a girl and we had two children The relationship didnt last and we both ended up with other partners. My new partner and I saw the children regularly and for a while it was civil until she decided to get the csa involved I was not in a good place mentally back then and didnt deal with this as I should have done.

Myself and the ex had many heated discussions during which she told me the children werent mine and she was still seeing her ex husband and had been all along I received a letter from the csa saying that the pwc did not wish to pursue the case any more.

About two years ago I had a letter from the cms saying the pwc is owed £11,000 and she would like this money collected also the debt was made a liabillity order some 18 years ago and therefore it was up to them to just collect or enforce.

At the time homelife was on a bit of a knife edge and rather than fight this and cause more issues I agreed to pay £100 a week which I did.

Recently I changed jobs and started a francised position which involved me putting money into before receiving a rise in my earnings I explained this to the cms.

Unfortunately with pretty awful timing I caught Covid three weeks into my new position which meant that with no income and expenses ongoing I ended up with my first months money I owed the company £500.

Again I explained this to cms but since then they have just taken money from my bank accounts.

I have less £100 in each account at the moment and will struggle to get by this month I have asked friends to help out but one put £100 in my account but cms took £40 of it before I could withdraw it.

Now my council tax and other direct debits are bouncing Im guessing my credit rating will take a dive and that in itself may mean I will be inelligable for renewal of the francise contract when it comes round.

I have tried to keep the cms informed of my situation and I am the low hanging fruit that others speak about as I have tried to cooperate but the cms are just not approachable.

Any advice would be greatly appreciated.

January 20, 2022 | Leave a Comment


CSA Advice

Will receiving child maintenance affect tax credits?

My step daughter is currently living with my husband and I. She is 39 and has two girls aged 2 and 4. She is working full time. Her husband is currently in Scotland. They separated last autumn. My step daughter tells me that if she seeks maintenance from the father she will be deducted by that amount from her benefit which I think is some form of tax credits. Is this correct. If it is and the father doesn’t contribute then the tax payer is paying instead. She says that currently she gets 85 percent towards child care which will be affected if she seeks maintenance from the father.

April 9, 2021 | Leave a Comment

Can CSA take 50% of my wages without informing me?

I recently checked my latest wage slip, and much to my surprise, the CSA has taken the best part of 50% of my wages.
I admit, I have arrears, and do need to pay them, however, they have not sent any letters to inform me they would taking money from my wages, also I am on furlough at he moment, so getting less, and I am trying to get money together for somewhere to live.

I guess I just want to know if it’s right that they can do that, without letting me know it would be happening?

February 5, 2021 | 2 Comments

Advice to those dealing with the CSA

Happy New Year to all you poor bastards struggling to make sense of the CSA (or whatever they call themselves these days) and their actions.

It’s a particularly troubling time of the year for many. Bet you’re wondering will all this ever go away… ? For me it did but it only stopped 2 years ago and I was a ‘customer’ of theirs from the very beginning. That’s a lot of years and I cannot say I came out unscathed , mentally. Many of the situations in stories told here I have had happen to me over the years. I don’t trust the CSA. Even though I have a letter from the CSA saying they are no longer pursuing my case I am still looking over my shoulder.

If you are relatively new to dealing with the CSA and they are making your life hell, my advice is to emigrate. A big step, I know but if you want rid it’s what you have to do. What the CSA do to men would be against the Human Rights Act if the details were ever to be exposed properly.

Anyway, best of luck guys, and don’t let them wear you down.

January 5, 2021 | Leave a Comment

CMS not giving me proof of daughter’s education

I have been paying for my daughter for over a year then told the cms she was no longer in education. Thay investigated it after a farder 6 months got a letter saying I didn’t need to pay from sep 2019 so stopped payment in June 2020. A week after the payment was due I got another letter saying a new case was started when got in touch with them thay said that she admitted she did not attend education the year before and was making the claim but as soon as the payment stopped shes suddenly back in education?

I tried contacting the local college whair she was ment to be at only to get told due to covet all college were closed and no new students were being invited to attend or enrolled I even got someone to try enrolle only to be told to try again next term. Iv even contact the child benefit Freud team after mouth of complaint from me I have to pay even though iv 2 grown up kids in the same town who sees her every day at different times ect and know shes dose not go to any form of education.

I am also wateing on the cms phoning me to claim back over 3k from the over payment thay got of me and have been told if it turns out to be the same as before that I can claim it back from them which is a joke thay only believe what thay want and no matter how much you tell them or home meny documents you send thay wont do a thing about it iv asked for proof of her education but it invades her privacy what about my life and helth ?

December 22, 2020 | 1 Comment

Advice needed on battle with CMS

The CMS have caused me so much drama over the years and they sent me a letter last year saying I owe them nothing then out of the blue are now chasing me for 6000 pounds of charges they wreckon I owe I have a letter to say nothing is owed they have sent a DEO order to my employer trying to claim this fake amount.

There is a flaw in there system coz when they did the switch over from CSA to CMS they are under a different name so they can try and make up fraudulent claims on closed accounts. They have made me homeless in the past because of draining my earnings by upping the amount every month I have also tried to take my own life and I was also told by a CMS case worker that they can take what they like and there’s nothing no one can do about it they have made people’s lives hell.

There was also an internal message leaked from the CMS saying that the CMS staff can now afford to have a group holiday from all the money they’ve took from people it’s discusting really. I have phoned them so many times only to be told I have no case and they can clean me out for good I’m horrified over this I’ve fawt back so I now have a battle with them so please does anyone have any advise on this?

December 7, 2020 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 5 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 10 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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