News
Martin Jan, from CSA Birmingham, brags about going to Disney LandMartin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.
It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.
But no, instead Martin bragged to people who cannot afford Read more »
Advice
Failed system“I have been paying Child Maintenance Service (CMS) for over 20 years. Initially, it was for three children, but now it’s only for one. My son left education when he was 12 years old because his mother lacked the motivation to guide him, allowing him to do as he pleased. As a non-residential father, I continuously contacted the education department for many years, trying to keep him enrolled in some form of education. Unfortunately, my efforts were unsuccessful as he simply had no interest.
As soon as he turned 16 and his mother realized her benefits would stop, she had him sent to CAMS (Child and Adolescent Mental Health Services), where he was diagnosed with severe anxiety. As his father, I can confirm that this diagnosis is not accurate. At 11 years old, he told me that he had no intention of working and planned to rely on state benefits. I tried providing feedback to CAMS but was dismissed since he was over 16, which enabled his mother to receive disability benefits. To add to this, he randomly developed an inability to walk more than one meter, resulting in the primary care (PWC) receiving a free car.
When my son turned 16, I contacted the Child Maintenance Service (CMS) to stop child support payments since he was no longer in education. However, I was informed that I had to wait until September of that year for it to happen automatically. September came and went, and I received a rejection because he was still receiving child benefit. I enrolled a solicitor and wrote to my Member of Parliament (MP), and alongside that, I appealed the CMS decision. Unfortunately, I failed on all accounts. The Child Benefit office refused to discuss the case with me or the solicitor since I was not the receiving parent. Additionally, no department could provide me with information about his supposed education or college, despite the education department confirming in writing that he was not in education.
It took me over a year to get answers. Eventually, CMS conducted a review and contacted the primary custodian. CMS stated that she was providing education at home, but she couldn’t provide any evidence to support that claim. Home education is allowed for children under 16, but the education authority had previously determined that she was unfit to home-school him. She managed to obtain doctor’s notes to extend his child benefit by one year, taking him to 17. Now, conveniently when the maximum extension for child benefit was reached, he suddenly decides to enrol in a course. He has no qualifications, but he will receive CMS support for an additional two years since child benefit won’t verify education once it has started.
While CMS is a good concept, I have personally experienced a situation where my father never paid child support and got away with it. Now, it seems to have swung to the other extreme and can be detrimental to the non-residential parent. In summary, once you’re entangled in this system, it’s difficult to break free.”
Mistakes
CSA took my ex’s word for it and ignored meHi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.
The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »
Complaints
Unfair amountCSA took £999 in one payment after I’d agreed a set amount, and extra on top for arrears. Surely this can’t be right or accepted?
CSA posts bank details to wrong person
CSA cuts me off
CSA admits a mistake
CSA exposed on BBC Watchdog 2008
CSA Complaints
Unfair amountCSA took £999 in one payment after I’d agreed a set amount, and extra on top for arrears. Surely this can’t be right or accepted?
Failed system“I have been paying Child Maintenance Service (CMS) for over 20 years. Initially, it was for three children, but now it’s only for one. My son left education when he was 12 years old because his mother lacked the motivation to guide him, allowing him to do as he pleased. As a non-residential father, I continuously contacted the education department for many years, trying to keep him enrolled in some form of education. Unfortunately, my efforts were unsuccessful as he simply had no interest.
As soon as he turned 16 and his mother realized her benefits would stop, she had him sent to CAMS (Child and Adolescent Mental Health Services), where he was diagnosed with severe anxiety. As his father, I can confirm that this diagnosis is not accurate. At 11 years old, he told me that he had no intention of working and planned to rely on state benefits. I tried providing feedback to CAMS but was dismissed since he was over 16, which enabled his mother to receive disability benefits. To add to this, he randomly developed an inability to walk more than one meter, resulting in the primary care (PWC) receiving a free car.
When my son turned 16, I contacted the Child Maintenance Service (CMS) to stop child support payments since he was no longer in education. However, I was informed that I had to wait until September of that year for it to happen automatically. September came and went, and I received a rejection because he was still receiving child benefit. I enrolled a solicitor and wrote to my Member of Parliament (MP), and alongside that, I appealed the CMS decision. Unfortunately, I failed on all accounts. The Child Benefit office refused to discuss the case with me or the solicitor since I was not the receiving parent. Additionally, no department could provide me with information about his supposed education or college, despite the education department confirming in writing that he was not in education.
It took me over a year to get answers. Eventually, CMS conducted a review and contacted the primary custodian. CMS stated that she was providing education at home, but she couldn’t provide any evidence to support that claim. Home education is allowed for children under 16, but the education authority had previously determined that she was unfit to home-school him. She managed to obtain doctor’s notes to extend his child benefit by one year, taking him to 17. Now, conveniently when the maximum extension for child benefit was reached, he suddenly decides to enrol in a course. He has no qualifications, but he will receive CMS support for an additional two years since child benefit won’t verify education once it has started.
While CMS is a good concept, I have personally experienced a situation where my father never paid child support and got away with it. Now, it seems to have swung to the other extreme and can be detrimental to the non-residential parent. In summary, once you’re entangled in this system, it’s difficult to break free.”
incompetent and man hatersDespite submitting proof that I am only allowed to have over-night stays and holidays in hotels, Airbnb etc, costing well in access of £100 a night, with court order, and receipts; CMS rejected my appeal on the grounds of insufficient evidence. Can someone please tell what the hell more I can provide for them?
Useless and threateningI’ve had triplicate letters with different amounts on them and the csa is now trying to claim £2274 per month instead of £935. My ex has been lieing to them about figures and they have now moved me to collect and pay. Im worried they will take triplicate money 🙁 also how the hell do I appeal against a direct earnings order -the whole process is further deluded by waiting 2hrs for some jobs worthy man hater to further confuse the case. It’s a pitiful and disgusting department that runs a skeleton service just to appease poor (mainly) fathers. I hate them.
CSA not got a clueSpent 2 hours on phone for no one to answer first of all and the csa have worked out all of the figures based on a job I last worked in 2019 so calculating that I owe 400 a month when I was actually unrmmployed for a while due to covid and now the debt which they are still calculation from 2019 even though have sent proof and now owe over 3000 pounds and on collect and pay so they charge me for the privilege of getting everying wrong . I have never known such a awful firm to talk to , no one knows what there talking about and get passed from pillar to post … Makes me so angry and can why why people want to kill themselves when they don’t have a clue and putting people in very ugly financial situations
CSA Advice
Failed system“I have been paying Child Maintenance Service (CMS) for over 20 years. Initially, it was for three children, but now it’s only for one. My son left education when he was 12 years old because his mother lacked the motivation to guide him, allowing him to do as he pleased. As a non-residential father, I continuously contacted the education department for many years, trying to keep him enrolled in some form of education. Unfortunately, my efforts were unsuccessful as he simply had no interest.
As soon as he turned 16 and his mother realized her benefits would stop, she had him sent to CAMS (Child and Adolescent Mental Health Services), where he was diagnosed with severe anxiety. As his father, I can confirm that this diagnosis is not accurate. At 11 years old, he told me that he had no intention of working and planned to rely on state benefits. I tried providing feedback to CAMS but was dismissed since he was over 16, which enabled his mother to receive disability benefits. To add to this, he randomly developed an inability to walk more than one meter, resulting in the primary care (PWC) receiving a free car.
When my son turned 16, I contacted the Child Maintenance Service (CMS) to stop child support payments since he was no longer in education. However, I was informed that I had to wait until September of that year for it to happen automatically. September came and went, and I received a rejection because he was still receiving child benefit. I enrolled a solicitor and wrote to my Member of Parliament (MP), and alongside that, I appealed the CMS decision. Unfortunately, I failed on all accounts. The Child Benefit office refused to discuss the case with me or the solicitor since I was not the receiving parent. Additionally, no department could provide me with information about his supposed education or college, despite the education department confirming in writing that he was not in education.
It took me over a year to get answers. Eventually, CMS conducted a review and contacted the primary custodian. CMS stated that she was providing education at home, but she couldn’t provide any evidence to support that claim. Home education is allowed for children under 16, but the education authority had previously determined that she was unfit to home-school him. She managed to obtain doctor’s notes to extend his child benefit by one year, taking him to 17. Now, conveniently when the maximum extension for child benefit was reached, he suddenly decides to enrol in a course. He has no qualifications, but he will receive CMS support for an additional two years since child benefit won’t verify education once it has started.
While CMS is a good concept, I have personally experienced a situation where my father never paid child support and got away with it. Now, it seems to have swung to the other extreme and can be detrimental to the non-residential parent. In summary, once you’re entangled in this system, it’s difficult to break free.”
Will receiving child maintenance affect tax credits?My step daughter is currently living with my husband and I. She is 39 and has two girls aged 2 and 4. She is working full time. Her husband is currently in Scotland. They separated last autumn. My step daughter tells me that if she seeks maintenance from the father she will be deducted by that amount from her benefit which I think is some form of tax credits. Is this correct. If it is and the father doesn’t contribute then the tax payer is paying instead. She says that currently she gets 85 percent towards child care which will be affected if she seeks maintenance from the father.
Can CSA take 50% of my wages without informing me?I recently checked my latest wage slip, and much to my surprise, the CSA has taken the best part of 50% of my wages.
I admit, I have arrears, and do need to pay them, however, they have not sent any letters to inform me they would taking money from my wages, also I am on furlough at he moment, so getting less, and I am trying to get money together for somewhere to live.
I guess I just want to know if it’s right that they can do that, without letting me know it would be happening?
Advice to those dealing with the CSAHappy New Year to all you poor bastards struggling to make sense of the CSA (or whatever they call themselves these days) and their actions.
It’s a particularly troubling time of the year for many. Bet you’re wondering will all this ever go away… ? For me it did but it only stopped 2 years ago and I was a ‘customer’ of theirs from the very beginning. That’s a lot of years and I cannot say I came out unscathed , mentally. Many of the situations in stories told here I have had happen to me over the years. I don’t trust the CSA. Even though I have a letter from the CSA saying they are no longer pursuing my case I am still looking over my shoulder.
If you are relatively new to dealing with the CSA and they are making your life hell, my advice is to emigrate. A big step, I know but if you want rid it’s what you have to do. What the CSA do to men would be against the Human Rights Act if the details were ever to be exposed properly.
Anyway, best of luck guys, and don’t let them wear you down.
CMS not giving me proof of daughter’s educationI have been paying for my daughter for over a year then told the cms she was no longer in education. Thay investigated it after a farder 6 months got a letter saying I didn’t need to pay from sep 2019 so stopped payment in June 2020. A week after the payment was due I got another letter saying a new case was started when got in touch with them thay said that she admitted she did not attend education the year before and was making the claim but as soon as the payment stopped shes suddenly back in education?
I tried contacting the local college whair she was ment to be at only to get told due to covet all college were closed and no new students were being invited to attend or enrolled I even got someone to try enrolle only to be told to try again next term. Iv even contact the child benefit Freud team after mouth of complaint from me I have to pay even though iv 2 grown up kids in the same town who sees her every day at different times ect and know shes dose not go to any form of education.
I am also wateing on the cms phoning me to claim back over 3k from the over payment thay got of me and have been told if it turns out to be the same as before that I can claim it back from them which is a joke thay only believe what thay want and no matter how much you tell them or home meny documents you send thay wont do a thing about it iv asked for proof of her education but it invades her privacy what about my life and helth ?
CSA Mistakes
CSA took my ex’s word for it and ignored meHi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.
The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160
I’ve been paying for a year and 12 weeks too longI am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .
I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.
During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks
CSA tells me I am £25,000 in arrears but can’t explain whyI have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.
After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.
How on earth can we deal with these people it is a shambles. should I go to a solicitor ?
A complete nightmare!My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.
When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do
You couldn’t track him downMy relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?
CSA News
Martin Jan, from CSA Birmingham, brags about going to Disney LandMartin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.
It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.
But no, instead Martin bragged to people who cannot afford 160
New CSA Facebook GroupDo you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?
If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160
Video on how the CSA really worksWe have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160
Photos from the CAFCASS protest at the Birmingham MetropoleHere are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160
Finally a breakthrough!BREAKING NEWS
10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!
the CSA take a huge amount out of my wage each week directly 160
Maybe this will help someone to get these leeches off their backsI have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160
Child Support Agency
Failed system“I have been paying Child Maintenance Service (CMS) for over 20 years. Initially, it was for three children, but now it’s only for one. My son left education when he was 12 years old because his mother lacked the motivation to guide him, allowing him to do as he pleased. As a non-residential father, I continuously contacted the education department for many years, trying to keep him enrolled in some form of education. Unfortunately, my efforts were unsuccessful as he simply had no interest.
As soon as he turned 16 and his mother realized her benefits would stop, she had him sent to CAMS (Child and Adolescent Mental Health Services), where he was diagnosed with severe anxiety. As his father, I can confirm that this diagnosis is not accurate. At 11 years old, he told me that he had no intention of working and planned to rely on state benefits. I tried providing feedback to CAMS but was dismissed since he was over 16, which enabled his mother to receive disability benefits. To add to this, he randomly developed an inability to walk more than one meter, resulting in the primary care (PWC) receiving a free car.
When my son turned 16, I contacted the Child Maintenance Service (CMS) to stop child support payments since he was no longer in education. However, I was informed that I had to wait until September of that year for it to happen automatically. September came and went, and I received a rejection because he was still receiving child benefit. I enrolled a solicitor and wrote to my Member of Parliament (MP), and alongside that, I appealed the CMS decision. Unfortunately, I failed on all accounts. The Child Benefit office refused to discuss the case with me or the solicitor since I was not the receiving parent. Additionally, no department could provide me with information about his supposed education or college, despite the education department confirming in writing that he was not in education.
It took me over a year to get answers. Eventually, CMS conducted a review and contacted the primary custodian. CMS stated that she was providing education at home, but she couldn’t provide any evidence to support that claim. Home education is allowed for children under 16, but the education authority had previously determined that she was unfit to home-school him. She managed to obtain doctor’s notes to extend his child benefit by one year, taking him to 17. Now, conveniently when the maximum extension for child benefit was reached, he suddenly decides to enrol in a course. He has no qualifications, but he will receive CMS support for an additional two years since child benefit won’t verify education once it has started.
While CMS is a good concept, I have personally experienced a situation where my father never paid child support and got away with it. Now, it seems to have swung to the other extreme and can be detrimental to the non-residential parent. In summary, once you’re entangled in this system, it’s difficult to break free.”
I found them to be good!I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.
When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa
I now owe more than £2,000 – this is out of handThis is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160
I have to give work up because I can’t afford it anymoreI have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160
They just won’t give me any answersmy story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160
Finally they’re looking into giving me a refundWrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”
No reply from CSA so issued a complaint in 160
NRP and NRPP protest against the CSA encouraging Parental AlienationDear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160
I used to work for the CSA and I’d never advise anyone to get involved with themI worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160
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