News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford Read more »

Advice

CSA driving me to breaking point

These people are driving me to breaking point
I’ve been paying child support approx 6/7yrs now
CSA is trying to tell me I owe them £1400!!!!
Now csa set the cost and up till 2 yrs ago came out off my wage so basically my employer took it from my wage and meant to pay them
Since then I’ve gone to pay direct
Now I’ve sent them proof off payment showing bank statements
So how the hell are they getting this .??? I’ve been on the phone daily to them this needs sorted because they now adding this on to my monthly payments when as far as I am concerned I’ve already paid everything they have asked for???
Am getting nowhere with them
They now putting me back on to DEO which am fighting hard to get stopped and they won’t stop it
Am worried about this because if money is owed I can only assume it’s from my employer for all my payments show on wage slips at that time n since I’ve proven I have paid showing bank statements
Can anyone point me in the direction I need to go n get this sorted any help is appreciated

Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had Read more »

Complaints

Fraudulent CSA not paying me full amount

My daughter lives with me 5 nights a week. The CSA deducts money direct from her mums wages. I receive less than £200 a month. Her mum claims they take £320 a month from her wages. I spoke with someone at the CSA last year and they said yes, that’s correct, they were deducting £320. The girl I spoke to said they would need to investigate. That was over a year ago. They have since told me I’m receiving the correct amount. I’ve complained several times and nothing at all has happened. In March I received nothing. In April I received two payments that didn’t equate to a full months money and in May I received another lower amount. The service is appalling. I feel like I’m being ripped off and Fraud is taking place but no one cares and no one is listening.


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Engage Web

CSA Complaints

Fraudulent CSA not paying me full amount

My daughter lives with me 5 nights a week. The CSA deducts money direct from her mums wages. I receive less than £200 a month. Her mum claims they take £320 a month from her wages. I spoke with someone at the CSA last year and they said yes, that’s correct, they were deducting £320. The girl I spoke to said they would need to investigate. That was over a year ago. They have since told me I’m receiving the correct amount. I’ve complained several times and nothing at all has happened. In March I received nothing. In April I received two payments that didn’t equate to a full months money and in May I received another lower amount. The service is appalling. I feel like I’m being ripped off and Fraud is taking place but no one cares and no one is listening.

June 16, 2020 | 1 Comment

CSA trying to make up fictitious claim

A few months back the CSA got on to me about arrears from 2009-2011 ,I knew I didn’t owe anything so I applied for my SARs report .
The report came back to me proving there is no claim , I’ve contacted them to no avail , I’ve found a reference quote that is not in the SARs listings , does anyone know ow what ref:CFS404 means .
They never contacted me in writing at all between 2009 and 2011 , I had one phone call , that ended up with them telling me to forget it as there was no claim , how can they blatantly lie as they do ?

June 4, 2020 | Leave a Comment

Another CSA Nightmare!

I have 3 children. 1 whom I have a family based arrangement and 2 that are calculated through the csa due to a phone call during an argument with the ex.

My 2 children on csa radar are 9 and 6 and as far as me and ex were concerned she made a mistake ringing them and we continued with our direct pay agreement of £100 per child per month aswell as a third family based arrangement. Last year although they recieved my pay slips from HMRC’s they miscalculated what I should be paying and sent letter although at this time I had been homeless and letters sent to previous address.

Everything was fine between calculation in may 19 and Dec 19 until an argument caused my ex to make claims to the csa I was apparently earning more than I was. Since then it has been a nightmare. I have sent numerous evidence of court orders bank statements and evidence of my family agreement. Since November the figures I owed and should pay changed weekly until recently i received a letter to say they had done a mandatory reconsideration and not only back dated 1 month from the report from my ex but right back to May 2019. They however have not accepted my evidence can be backdated to May but only the date of the phone call. This has added £1100 of arrears claiming I should have been paying double what I was paying.

March 12, 2020 | Leave a Comment

CSA mistakes left me homeless

This all startewas all agreed and sorted. gave my d after my divorce ex and my sons a 4 bed detatched all paid for etc. all i had but the deal was in those times as simple as that and i felt it was behind us and life could move on. (she actually sold it within 12 months and spent the lot then , you guessed it. hit the benefit trail.. and who was it will be paying for it? the csa didnt recognise these settlements . no debating. end of. then in the early 90’s i recieved the forms on a friday morning. in big type it said. it is in your interest to fill the foms in quickly as until there recieved you have an interim assesment. that weekly amount was £385 pr week. ! i was on at the time £250 aq week gross. i returned the forms that day so the csa in belfast had then mo0nday morning. they opened that letter 36months later and in the mean time were now chasing me and made me pay over £55,000 over next 10 years ruining any life and career in the process. my actual amount after assesment was 43 per week. they ovedr charged me by nearly 48,000 all of which was there mistake . not according to them it wasnt. i was made to pay and very aggresively. im still being chased for money even now over 25 years later. im 55 years old and have had so many jobs its a joke. no pension no life , nothing. its all down to this benefit reduction scheme they call child suppot. its nothing to do with there welfare at all. thatcher called single dads the scurge of the country and said it would change the use of benefits as a route to a council house and benefit scroungers. well 40 years on and its if anything worse than ever.

The last time the csa did there evil deeds was 5 years ago. was paying and had been for past 3 years at 380 per month leaving just under 900 a month. lived in a single room , car was worth nothing. had no social life just weekends in front of tv alone as always. then october wage slip arrived. the payment doubled. (overepayment cant be refunded sound familier?) its just a way they can slam people who are already paying to make up for there total incompetence and make there performance targets! i begged them for help which of cause was repayed when novbember wages slip…. double again? they were not interested . thought i couyld be worse? it was. december,christmas eve. wage slip arrived. took treble amount!! was homeless 2 weeks later sleeping in a shed . the csa said it was my fault as i should have paid my rent and the fact my car couldnt be taxed or insured that month and got towed n crushed so could even make it to work . they even taunted me saying id walked out on my job so would not be entitled to benefits!! there evil and cruel ….the only way i survived was in the few weeks before i used to chat to lady in birmingham (was in leicester at time) we were just friends with same problems i guess. well one cold morning after 3rd week of this hell i woke to see an angel lookingt down at me. she had traked me down after worrying when id dissapeared on line….. even though she had nothing herslef she said i was welcome to her sofa for however long i wanted and to birmingham i went. 5 years on and were together along with her autistic son we live a simple quiet life. until today as its started again…..ive tried more than once to do it by the book paying the so called support but they cant and wont stick to it and have given in trying.im really starting to doubt my ability to go through it again after all these years of abuse and poverty. i dont think ive the backbone for it , all that makes me try is for the angel who rescued me . she deserves happiness . thanks for reading my story which of sorts has the potential of a happy ending although after all the years of poverty living ive a pension fund of £0 so no retiring for muggins , keep smiling as always.

March 6, 2020 | Leave a Comment

CSA making life hell for war veteran with PTSD

Had nothing but hell with csa, since last year I had an agreement with the mother, paying £160 which is affordable for me seeing as I am not in work as of my PTSD from war. She new all this and yet now the CSA have come to some conclusion that I earn more working when I am not I get GIP to help me and my family out. I struggle everyday to find a reason to live and I don’t need this every few months messing with my life. They want to now get £357 out of my wages as they think I am working. Its disgusting, my wife has been on the phone and even they cant sort that out with authorising her which they’ve done numerous times and still pending. They are a joke. Ive paid my way every month for 16 years. I thought I was done with ever speaking again to them. Its a joke and I don’t know what to do. I’ve sent my wage slips to them to prove im on same amount as have been since 2017. What can I do? If I have to pay extra me and my family will struggle. My wife cares for me and is no longer working. What do I do?

February 26, 2020 | Leave a Comment


CSA Advice

CSA driving me to breaking point

These people are driving me to breaking point
I’ve been paying child support approx 6/7yrs now
CSA is trying to tell me I owe them £1400!!!!
Now csa set the cost and up till 2 yrs ago came out off my wage so basically my employer took it from my wage and meant to pay them
Since then I’ve gone to pay direct
Now I’ve sent them proof off payment showing bank statements
So how the hell are they getting this .??? I’ve been on the phone daily to them this needs sorted because they now adding this on to my monthly payments when as far as I am concerned I’ve already paid everything they have asked for???
Am getting nowhere with them
They now putting me back on to DEO which am fighting hard to get stopped and they won’t stop it
Am worried about this because if money is owed I can only assume it’s from my employer for all my payments show on wage slips at that time n since I’ve proven I have paid showing bank statements
Can anyone point me in the direction I need to go n get this sorted any help is appreciated

March 13, 2020 | Leave a Comment

How does the CSA approach rental income?

How do the csa calculate payments on a small rental income i have? Can someone advise?

Basically after mortgage payments and other costs my profit from my property is £1200 per annum after paying tax this comes down to £800 of actual income.. How do the csa approach this? They are currently assessing this as my ex wife has recently found out about my huge additional income and they are now pushing a reassessment.

October 8, 2019 | 1 Comment

Can my partner get help?

Hi I wonder if any of you could help me with my enquiry. My partner split with his ex wife 12 years ago, in 2011 a judge ordered him to pay a regular maintenance amount and he has paid it fully and every month via standing order to her bank account He also pays for school shoes, school trips (£1000 for his son to go to Valencia and the football ground in April) and other things she says they need etc.He has his children from Friday after they finish school until sunday evening every other weekend like what was arranged in court,he has done this without exception unless due to illness, his dads death or an accident/emergency with his elderly mother.

 

He has done both pick ups and drop offs for the past 10 years she has done maybe 2 or three drop offs. He didn’t mind doing this because at the time of agreement she wasn’t driving and he was only living 20 mins down the road from her and only an hour and 20 mins drive from work every other Friday to hers to pick them up. So that was all good and it has worked amicably for all this time. She now drives and has done for past 2 years, is remarried, with 2 new children (toddler age), well about 5 months ago they moved roughly half an hour away from where they were living (due to cheaper rent cost and more work for him) this wasn’t a problem (more a bit of a pain in the bum) for my other half as them moving now added on the extra half hour drive to the hour and 20 min drive he already doing from work every other Friday to collect them. He continued to do the driving as normal, any how it came about that we got opportunity to move closer to my disabled daughters (not his child) special needs school plus bigger house but downside higher rent, never mind.

 

This however meant that my partner also had to change jobs due to needing to earn more to pay towards the cost of the rent, this job however is a 2 hour 50 mins drive away from her house (and that’s on a good Dartford tunnel Friday!!). He decided to call her (because they have been able to talk amicably about the kids welfare etc) and explain that now the ‘his driving to pick up’ every Friday situation has changed quite dramatically would she come and collect the children from our new house one Sunday a month. He will still do the 5+ hour return journey from hers to ours but can she help out and return the favour (one Sunday a month isn’t even asking to split it fairly halfway) Her reply was a complete NO. No thought, no fairness just a No I’m not driving that far

September 30, 2019 | Leave a Comment

CMS wiped my savings even though I proved I had been paying

I was told a year ago that i was in arrears by £5900, i fortunately had proof of bank satements clearly showing monies that had been paid, and provided this evidence.
today i have had my savings cleared out by CMS without any warnings and really do not know what to do.

this money was my money and not for my child support which i have also been paying weekly

what can i do ?

July 29, 2019 | Leave a Comment

How much CSA should I be paying?

I’m 18 years old with a 3 month old little girl but also a 1 month old little boy both with different mothers I am in a relationship with my little boys mother we live in a 2 bedroom house so have rent and bills to pay for , the mother of my little girl has only just started to let me see her properly and is demanding money even tho I never get to see her.

I just wondered how much csa I would pay for her monthly as I have an income of approximately £1,300 a month but I of course have lots of bills going out every month also which I’m not sure if that is taken into consideration when it comes to how much I would have to give the mother?

November 26, 2018 | 1 Comment


CSA Mistakes

CSA took my ex’s word for it and ignored me

Hi, Just like all the absent parents I have paid every month over and above what the CSA suggested I paid then I had a call from them out of the blue 8 years ago.

The fact that when they did get involved my payments actually reduced which obviously didn’t please my Ex.. They contacted me again suggesting that they pay in month in advance and I confirmed to them I did also of which they agreed. They then contacted me a week later and informed me that I had to pay them an additional months money as my Ex had 160

June 14, 2016 | 1 Comment

I’ve been paying for a year and 12 weeks too long

I am a widow with a 12 year old son. Before my wife was cremated the CSA got in touch with me stating i will have to pay £33.41 for my 18 year old son from my first wife. They started taking it straight away out of my wage. As soon as my son started university I rang the CSA to ask if my payments would stop. On the phone I got ahlady how said thay it would not stop till he is 20 years old and that was that .

I new it would stop at the end of august two months before his 20th . So wones a gen I rang the CSA and asked why the payments had not stopped they said I was not on the list for payments to stop he didn’t now why so he said he will check why and said it will tack a while all the checks can be made now it as been 12weeks and I have not herd nothing I have phoned CSA 4 times in the 12weeks and thay say the same thing I will have towait till they received a letter from his mother and the benefits office.

During this time i was looking at the CSA web page according to them wones a child going to university all payments should stopstop i am not 12 weeks late i am a year and 12 weeks late. Can eney one help me . Thanks

November 18, 2014 | 4 Comments

CSA tells me I am £25,000 in arrears but can’t explain why

I have a debt collection agreement to pay arrears originally £11000 which is now £8000. I am unaware of how these arrears came about so contacted the CSA in April, 2014.

After months of contact and getting my MP involved I have today received a letter with no breakdown but now my arrears are £25752 ????? I spoke to a lady at the CSA who had dealt with the complaint and had sent the letter but she couldn’t explain how the arrears were no so much nor was she aware of the debt collection agency.

How on earth can we deal with these people it is a shambles. should I go to a solicitor ?

October 16, 2014 | 15 Comments

A complete nightmare!

My ex was advised he was 2000 in erears which he paid extra 100 month to clear .once it was paid they re calc it and i was given the new scedule i received the first payment last month at new amount and only half this month.

When i called to query this tday i was advised they were holding the balance as account on query and it looks like they iverpaid me by guess how much 2000 .im at a loss with this now its a complete nightmare and i rely on them doing job right.what can i do

October 11, 2014 | 3 Comments

You couldn’t track him down

My relationship with my 2 sons father ended nearly 5 years ago, we were married for 15 years and still married to this day, we did go to go and he was told to pay £125 per child per month. To this date nearly 5 years later I haven’t received a penny. I tried the csa a few years ago you couldn’t help me because you couldn’t track him down, how do I stand now?

August 24, 2014 | 1 Comment


CSA News

Martin Jan, from CSA Birmingham, brags about going to Disney Land

Martin Jan, from the CSA in Birmingham, has sent out an ‘out of office’ reply from his email address to parents struggling to make ends meet bragging how he, and others at the CSA, are off to Disney Land in February next year.

It’s quite common to set an out of office on your email, so people emailing you know they’ll have to wait for you return to get a reply, but it’s also quite common to set a different one for internal and external emails. This way, Martin could have told parents who are unable to make ends meet financially that he’s away from the office and will reply to them on the 2nd of August, and could have told people at the CSA that he’s off to Disney Land, do they want to come along.

But no, instead Martin bragged to people who cannot afford 160

August 4, 2014 | 10 Comments

New CSA Facebook Group

Do you use Facebook? Do you have a problem with the Child Support Agency? Do you need help and advice on what to do?

If you do, then we’ve got the answer. CSAhell.com has just launched its very own Facebook Group where like-minded people who have gone through the same issues you have are on-hand to offer advice and support to your problems. Please come along to Facebook and join our group and ask any questions you would like to know 160

June 30, 2014 | 2 Comments

Video on how the CSA really works

We have just completed and uploaded this video on how the CSA really works. It’s based on the CSA Infographic we made last year, and shows what happens when a couple separates and an application to the CSA is 160

January 23, 2014 | 3 Comments

Photos from the CAFCASS protest at the Birmingham Metropole

Here are the photos from the anti CAFCASS protest which took place at the Birmingham Metropole Hotel two weeks ago, on August 9th. 160

August 19, 2013 | 4 Comments

Finally a breakthrough!

BREAKING NEWS

10 years of hell from the csa and finally made a huge breakthrough !!!!!!!!

the CSA take a huge amount out of my wage each week directly 160

August 13, 2013 | 6 Comments

Maybe this will help someone to get these leeches off their backs

I have heard from a friend who is a magistrate that this week in Stratford east london that the CSA admitted that they had been taking monies 160

July 19, 2013 | 9 Comments


Child Support Agency

I found them to be good!

I found the csa to be very good. My ex husband paid 15 per week from 1998 and would not increase it. So my new partner who died in 2011 brought my daughter up from 1999.

When he died I contacted the csa because I had no job because became carer for my partner and ex husband still paid no more. He was supposed to pay them direct and did not so they put attachement of earnings on him and now he pays . It took thirteen years and got the bastard so thankyou csa

October 10, 2014 | 19 Comments

I now owe more than £2,000 – this is out of hand

This is my story I have a 6 year old boy who is my world I split from his mum and had a 2 year court battle in which I ended up being in £4500 debt. I was missing 160

December 10, 2013 | 3 Comments

I have to give work up because I can’t afford it anymore

I have just got a letter for 8000 back dated they are takin 155 per week leaving me with nothing. iv got to give work up and my rented house as i cannott affort 160

December 10, 2013 | 6 Comments

They just won’t give me any answers

my story about the csa is long & stressful one however I will try and keep it short as possible. I have 4 kids 3 from a marriage 1 from another relationship, the 160

December 8, 2013 | Leave a Comment

Finally they’re looking into giving me a refund

Wrote to CSA claiming the Deductions from Earnings order they had issued last year was incorrect. The words I used were “Defective on the face of it”

No reply from CSA so issued a complaint in 160

December 6, 2013 | 1 Comment

NRP and NRPP protest against the CSA encouraging Parental Alienation

Dear NRP’s and NRPP’s who are suffering as a DIRECT result of the CSA the dreadful emotional abuse that is not only affecting them, but 160

December 4, 2013 | 12 Comments

I used to work for the CSA and I’d never advise anyone to get involved with them

I worked at the CSA Clerical Case Unit in Bolton for a year (till I was lucky enough to escape to another job) and having seen the way it works I totally sympathise 160

November 26, 2013 | 36 Comments

They’ve spent four years chasing my partner’s ex wife

CSA has spend 4 year chasing my partners Ex wife she IS self employed with income of over 35k but has so far paid less than £50, she has repeatedly resisted as a 160

November 23, 2013 | 7 Comments


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