CSA keep making excuses

June 4, 2010

I have been in contact with the csa since sept 09, my husband and i split up in july 09 my case got past over 2 bolton after i put a complaint in, it was then past 2 criminal compliance team in dec 09 who dealt with my case and finaly got 2 back payments in feb 10. We have not had another penny since, i’ve been in regular contact with the csa ever since which cost a fortune ringing them being put on hold, im a single parent bringing up 3 children.

In April i was told by the bolton office they are putting a trace on my husband’s employers to which they have all details and was told it was going to take 4-6 wks. Last week was in contact with csa yet again for an update was told they were no further down the line. I was then advised by my solictor to put in another complaint, which i have done a week ago and heard nothing.

When i ring i get put on hold and fobbed i’m at my wits end, what else can be done?

please help

Comments

  • Karen Bedford says:

    You have to keep on at them as they wont call you.

    Please join the facebook groups: Child Support Agencies Failings and others, you will see there are many of us in similar situations, its like a support group but also with useful info. I managed to get an Advance payment few years ago, due to Watchdog involvement, Im still waiting for my tribunal appeal to be set aside and a new date set – that was in Mar 09!! They have lost my file then it was stuck in a filing room, moved to another office, etc. etc. they are as useful as the csa. But I wont give up as the csa have evidence my ex lied about his earnings to the csa and inland revenue.

  • deadbeatdad says:

    Unfortunately you find yourself in the same boat as thousands of fathers with this company trading as the Child Support Agency. They are in so much debt themselves just over £21000 worth of CCJs are registered against the CSA then their resources are somewhat limited now and they only chase the easy targets, I.e those already paying, and it is fact that the CSA have been increasing their payments of the easy targets without any justification which is backed up by the say so of magistrates whose hands are tied.

    The two and half years of research into the CSA has helped us uncover some nasty truths about the CSA and where most of the money it collects really goes and it does not go to reduce child poverty thats a fact

  • hannah says:

    Mine has been going on for 3 years,

    Dont bother complaining yourself, you will get nothing but a high phone bill

    Go to your MP

    Maria Miller deals directly with the CSA and your local MP will forward details to her.

    My case has been escalated from Bolton, to Birkenhead and is now with Dunkirk

    it is with criminal compliance, i have a direct (cheap) landline to call and a personal contact i can ring whenever i want

    They are getting there slowly, i am getting payments (not regulay) is a DOE order and the employer doesnt want to pay the CSA, they dont agree with them apparently.

    It seems MP is the only way forward

    I email mine everytime something goes wrong (weekly occurance) and its classed as high profile, so they try to sort it out

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