CSA has no interest in tracking down my ex

May 27, 2010

I am a mother of 2 who has spent years chasing after my ex-partner for child support. He flits from job to job ignoring the csa letters, and dening where he lives. In all the time i have been involved with the csa i have not had a regular payment system in place even when they took the money direct from his employer the last time i found him. In december i was able to track him down to his new place of employment and had proof of his work paterns, employer and residence.

The csa could not be more disinterested, i have posted evidence which they lost i have phoned time amd time again, i get no letters from them, and as yet no case worker has taken up my case my case even though one did ring and introduced herself. When i rang to speek to her i was told i did not have a case worker and i must have been mistaken. I have done all the leg work for them and handed them the information on a silver platter and still nothing.

I am curently with the bolton office so cant use the complaints link on ther website as bolton is not on as a choice. What more do these people want/need have been involved with the csa for over 12 years and have done more work than them.

Every time i ask to be put through to a senior member of the team or to speak to a complaints manager they say no. What do i do now? By the time they get round to dealing with my case he will have changed jobs and i will have to start all over again.

Comments

2 Responses to “CSA has no interest in tracking down my ex”

  1. chall on May 27th, 2010 11:05 pm

    Hi nicola durham,

    If you haven’t already, escalate your case to a clearly marked complaint (send correspondence signed for and keep copies) – copy in your local MP and ask for their assistance with this matter.

    – also you can click on my user name and join us in the forum at afairercsaforall

  2. Karen Bedford on May 28th, 2010 10:16 am

    Nicola, your case sounds like mine was many years ago, and nearly 12 yrs on . . . Im awaiting for the maintenance assessment to be reassessed after my ex gave false info for yrs and the criminal compliance unit eventually found out he was a liar, Im waiting for the tribunal date but the these people have lost my file, the last tribunal was March 09 and now they will set it aside for a fresh one, due to the fact the CSA hold the evidence, Im not allowed to have it so it was thrown out, please join the facebook groups child support agency failings and others as you will see there are many many of us suffering and trying to do something about it, I got an advance payment a few years ago quite a few thousand pounds (but Im still owed more) due to their incompetence and also because Watchdog were going to film my case and I found a Solicitor to sue them. I have also put on the facebook groups more info on what to do as the system is full of red tape and you have to try and work it out as even my MP (who was shadow undersec of state for work and pensions) didnt understand it!!! Please contact me if you want further details.

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