CSA Case Worker tells me to ‘Pay up and Shut up’

November 29, 2009

During the divorce, and for some time after (2 years in total!), my ex and I shared the house with our two children, the youngest under 16.

Through her crafty solicitor she claimed money off me through the CSA during this time, whilst I paid the mortgage and all household bills, including the food and childrens clothing.

Despite repeated claims this was unfair the CSA treated me like s**t and one of their male Birkenhead office staff told me that as an absent Father I should pay up and shut up.

I took this further over the first year, and finally received a letter from a Dame in the House of Lords saying she had looked into this and gave me a name of a man to contact at their Birkenhead office – yes the same person, and yes I got the same result. I then took his advice and shut up for 4 years.

Now the CSA have changed and they listen to what people say so I decided to give it another go – their helpline was very helpful and agreed they had definately been wrong in collecting this money, but I would have to take it up with their local Birkenhead office – so I did.

The lady was helpfull, said she would speak to a superior and get back to me – and didn’t! I rang her, but now she said a senior member had told they were correct in taking the money. I insisted this time she has the case re-opened. She said she would retrieve the casenotes and get back to me the following day. She didn’t and 3 days later still hasn’t – it looks as if the “gentleman!?!” from many years ago may still be there and ranks have been closed.

Has anyone any idea what I should do next, or even know if the CSA were right?


One Response to “CSA Case Worker tells me to ‘Pay up and Shut up’”

  1. Terry Scott on November 12th, 2013 2:03 pm

    Do talk to CSA directly use http://www.nacsa.co.uk instead.


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