CSA Bolton is useless

January 12, 2011

I write this in the hopes that perhaps someone somewhere would be prepared to help us (There are many of us whom have problems) in a campaign against the CSA. I have also written to the BBC, ITV, Channel 4, SKY and am going to keep going until we can get some publicity active. I intend to start with the papers next week. It seems there is a complete news blackout on the CSA and I cannot understand why. They need to be held accountable for their failings.

I do want to say though that I do not want to start a demolition campaign, more that I want to get the CSA to do their job, to help parents with care back to work, to be fairer to the children, and fairer to the absent parents. All the while the CSA are not doing their job, everyone suffers.

My case is 16 years old, my youngest son is coming up to 19, the age of cut off, they have consistently NOT worked on my case, I am now owed £11.509.83 on one Liability order that took 6 years to get, a previous liability order for over £10,000 was written off by the CSA as an unreasonable figure to collect! (I dont think my children ate or were clothed unreasonably though!) and the current debt is £1,720 with 4 more weeks of £40 to go.

I have been informed that for quite some time the Non Resident Parent has been in full time employment and that had the CSA actually done what they are supposed to do they would have had an attachment of earnings to the NRP’s wage. They havent done ANYTHING. Ironically it was someone in the Enforcements section that finally gained this information, and when they informed Bolton, Bolton DID NOTHING and in fact did not even respond to Enforcement! This means that I do not, nor will I ever meet clause 3 for an advance payment which states that the PWC must receive regular maintenance payments for a period of time in order to be considered for an Advanced Payment. As I only have 4 weeks to go, and because they have deliberately ignored my case completely since March 11th 2010, it means that I do not qualify. This must be illegal! I have had it confirmed to me that there is no history or work been done since that date by Bolton themselves.

I am going public with my entire case because ICE have at least a years backlog, the Parliamentary Ombudsman will not touch anything until the case has been through ICE, and again also have up to a years delay. I am seriously ill and in constant pain and do not know how much fight I have in me after 16 years of fighting the CSA however I am not giving up yet. There are many of us Parents with care that want to go public and blow the entire CSA out of the water and get a complete reform of the system. We have to start somewhere so will you help us?

Thank you so much for taking the time to read this email. I live in hope.



  • chall says:

    Hi Sarah,

    If your ex has assets/owns a property, once any current liability is no longer due, and no further arrears will accumulate, the agency can proceed for a charging order. Once a charge or caution has been registered the agency can then consider applying to the court for an order of sale in an attempt to recover the debt.

    chall ~ afairercsaforall.co.uk

  • chickpea says:

    Bolton is run and worked by non civil servants they were never given the amount of training that civil servants have or do. They seem to end up with cases that have gone clerical and in a mess.

    Also i don’t know if i could make someone homeless over money, i agree he should of been paying but i think i would of rather of got on with my life and been proud that i had done it all by myself.

  • Aron says:

    Sarah I understand what you are going through, I have been dealing with Bolton for approx 3 years after my case became a mess after being moved off the ‘old computer system’ onto the new, Although I am the non-resident parent who has always paid when moving from the old system onto the new system my calculations were re done, I then found myself in arrears to the tune of £2300, This faceless department has drove cattle and carts through what I could call a very amicable relationship with my ex partner and child, my gripe is this, the team e.g Bolton dont return calls, when you call you are put through to a call centre in Bolton somewhere and I can clearly hear the operator on the phone to someone else on the next desk, they dont do what they say they are going to do……The list goes on…I have no fight left in me after being battered and bruised by this team if you could call it that, MP Visits, Letters of Complaint, Letter to Ian Duncan Smith….the list goes on…..good luck with your plight….

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