Why should we chase the CSA to pay us?

May 17, 2012

I have delt with the csa for a number of years but id say over the past two years i have had continual problems with them. Since last year i have to phone the csa at least 10 times plus a month as i have to keep chasing payments and all i ever get is we will call you back (which they never do !!!!), always put on hold,get fobed off as its my ex partner who hasn’t paid etc. Luckly my ex partner and i are civil to each other and quite a few times when we have spoke ive found out that he has paid even though they tell me he hasn’t!!. Like everyone else on this site i am so feed up with dealing with the csa,i have massive phone bills at the end of each month,they cause so much stress and as a parent of two growing teenagers i realy on that money each month to buy the childrens clothes etc.

I really feel that we shouldn’t have to chase up money that is owed to us as the csa can’t be botherd to do their job properly. Oh and i must say 3 times i have tried to fill out a complaints form via the internet for the csa and everytime i go to put my name in etc the whole page crashes,not sure if anyone else has had this problem???. I am thinking of taking legal advice and even going to my local M.P and paper as ive notcied from this website i am not alone in the mis-treatment by the csa.

I would like to ask if anyone has by-passed the csa and just made direct payments between yourself and the ex partner if so has it worked out better?? As that is what i am thinking of doing. Thanks to anyone who can help.

Comments

  • Alice says:

    Cut out the CSA completely,it worked out for us.You tell the CSA you want direct payments from the ex,they then ring the ex to comfirm and then you both get a letter stating your payments each week/month.Your ex then pays you the amount every month on the same date .We pay the ex every 4 weeks direct from our bank account to hers,suggest to your ex when paying, to put Child Support payment when he bacs it through to you,it should be in your account in a few hours.Keep the letter and all statements(proof).Ours finish on October 10th due to the daughters 19 th birthday on the 8th October,we pay one month in arrears ,so will pay one full month.It doesnt work for everyone ,but those exs who talk with each other its the best way to sort CS.Good Luck with this.

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