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CSA Advice

Why does the CSA leave me waiting?

Every time i ring up they cant find my case worker.the last time i rang up in feb they took my mob number and said i would hear from them within 2 weeks.

Still waiting this has happened countless times over the years.

3 thoughts on “Why does the CSA leave me waiting?

  1. I don’t know why you are calling the csa and what for, but if it’s been going on for years…….

    …..here is the advice (it’s going to be a long process), write a complaint, go through the full complaint procedure (trust me this will take several years), keep everything they send to you (ask for everything in writing). If you are still not happy (even if you are, ensure they carry out what they have said) go to the Independent Case Examiner.

    Even going to the ICE is not easy, you have to have been right through the csa procedures before they will take the case on (there are no short-cuts).

    Stick with it, keep all documentation, keep writing to them when they do not respond within their own timescales, it will all serve as ammunition when you reach that glorious day when the ICE take your case on.

    I’m not going to say that the compensation is a great deal of money, but to get the ICE to say you are right and the csa are wrong is just ……….. priceless.

  2. There are no specific caseworkers for individual cases. They are allocated work as and when it comes in and sometimes is held up in a queue when an individual is missing.

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