Why are the CSA so poor at co-ordination?

July 13, 2015

Seperated from my wife in Feb after 11 yrs NRP to two kids finally found out that she has been having an affair since xmas 2010! agreed an amount to pay just received phone call from csa saying she has put in a claim!! she will now in all likelihood get less than I am paying her!! have so far had 4 different people from csa ring to say that a new claim has been put in. they are not aware of the other calls that have been made now received 4 envelopes with 4 forms to fill in! tried to tell them they say they have no record of 4 different phone calls to me or sending me 4 claim forms talk about communication!! NOT.

Comments

2 Responses to “Why are the CSA so poor at co-ordination?”

  1. Samantha Matthews on July 13th, 2015 12:30 pm

    Samantha Matthews liked this on Facebook.

  2. King Canute on July 13th, 2015 8:30 pm

    If you are intent on corresponding with the CSA – keep it all in writing. No ‘phone contact because they are quite adept at denying they have ‘phoned you or what they have said over the ‘phone or what you have told them … etc etc.

    All in writing & keep copies of what you have sent. Always send by recorded delivery.

    Even then, I wish you luck because they don’t know their arse from their elbow. What’s more they don’t care because they have got you by the short & curlies.

    The staff at the CSA are in the main just temps & are not government employees and aren’t even vetted these days.

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