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Call the helpline and tell them there has been a change of circumstances where the Non resident Parent is now in a new full time job. Ask for a calculation of arrears and if no joy fill in – Use their on-line complaint form. You will get an email with a summary of your complaint for filing
https://www2.dwp.gov.uk/csa/v2/en/complaint.asp
I find they usually are quite good in responding within 15 days
Phone up and ask for a review