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CSA Complaints

Why am I getting no response from the CSA?

I put in a complaint to the CSA on 16 April, to which I had a phone call approximately two days later to say they had received it I have continually had questions asked and no phone calls, then when I recently spoke to an adviser I was told that the complaint had been closed, apart from the above phone call I know nothing about the out come, I telephoned several times last week and have no answers and received no call backs either

6 thoughts on “Why am I getting no response from the CSA?

  1. Then complain again mate!!! e-mail your MP and state you expect as per their charter a full response within 15 days.

  2. Send the letter recorded delivery and email your MP a copy. This incompetent, vile and corrupt organisation will walk all over you if they can.
    If not happy with the outcome make an appointment with your MP.

  3. Wonderful example of why you MUST NEVER deal with the CSA by telephone.
    By post only so there is a copy of everything.
    Complain again in writing by recorded post with copies sent to your MP.

  4. Make sure you use the words ” I wish to complain” in your letters to CSA otherwise the letter will not be treated as a complaint and will be closed … Simple

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