The CSA still takes money from even when I am sick off work
CSA keep telling me I have arrears to clear but according to my records I do not. I have repeatedly requested a statement showing why they think there are arrears to compare payments I have made to those they credit me with making – but nothing. In frustration I cancelled my direct debit and paid manually each month the amount due not any arrears. As a result they obtained an attachment of earnings, I was not advised they were doing so or by the courts that this had been applied for. My first knowledge was my wage slip for the week before Christmas had the amounts deducted.
Yesterday (3rd Jan) not only have they taken the amount direct from my wages but have claimed two payments by direct debit! How on earth is anyone supposed to manage their finances when CSA can take money as they want. I now have bank charges to pay. I am not in permanent employment but work on a temporary basis. This means if I am off sick, holiday or do not work I do not get paid but CSA take however many payments not made out of the first wage I get on returning to work.
With no governing body there is no one to make complaint to or claim the additional costs I have incurred owing to CSA. Why do I bother to work I ask myself
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If you case is on CS2 (after 2003) then the system is set up to only allow 1 method of collection – so it should not take money from 2 sources ie a DEO and a DD.
If your previous MOC was dd and this has been changed to DEO via the system the system should not have requested money from your bank account. If a clerical DEO has been issued to your employer the case worker should have changed the MOC to a default of Manual Cheque to prevent the system requesting money from your bank account. If this has not been done the system will still be set to request money from your bank and your employer will have deducted from your wages as per the clerical DEO.
In respect of 2 amounts being taken from your bank account, under the DD guarantee any changes (amounts or dates of collection) must not be made without 10 working days notice to you. You will have been issued with a collection schedule detailing the dates and amounts the agency will be taking by DD – if a case worker makes any changes the system will automatically issue a new schedule. Any payments taken outwith the schedule have been taken incorrectly and you are entitled to have them refunded.
considering the above you need to contact the agency and establish
1. what the Current MOC is
2. if it is DD (or PDD) has there been a clerical DEO issues to your employer
3. If it is DEO when was this changed
4. If it is DEO and has was changed before the dates the 2 payments were taken from your bank account why have these payments been taken
If payments have been taken from your account in error by the agency you can ask them to reimburse you for any bank charges you have incurred (you will need to submit bank statement showing the charges)