The CSA have left me speechless and extremely angry

August 21, 2013

This story relates to my earlier experience when I began working as a trainee firefighter with Strathclyde Fire & Rescue in 2005. Previously I had ben unemployed or on low income but I did still pay something even if at times it was the lowest tarrif of £5.20.

Anyway when I joined SFR I notified the CSA of my change in circumstances, supplying them with employers details, income etc and waited for their assessment. When it came I almost passed out as it was something like £125 per week and I was only on a trainess wage. Almost immediately I began to struggle with my mortgage and other financial obligations and quickly fell into debt. I phoned the office in Falkirk to speak to my case assesor to see if there had been a mistake or at least get an exlpanation.

My case assessor was a female named Jill Jesseman (think thats how you spell it) and the during the phone conversation she made several comments which left me speechless, hurt and extremely angry. Her comments included, and this is a direct quote ” we are going to nail your balls to the wall”. And “we are going to make an example of you” but the best one she said while actually laughing at me down the phone was this; ” go and get another job Mr. Harper. All you firemen have 2nd jobs. So go get yourself another job so we can take that money off you too!!”

I couldnt believe I was being spoken to like this, especially when I had done nothing wrong. I only wanted to do the right thing for my son but still be able to live a life. I composed myself and asked to speak to her superior and was advised that the superior would tell me the same thing. Again I insisted on speaking to someone more senior and when I another female came on the line I explained what my case assessor had just said to me and and was told bluntly that if I had a complaint,” put it in writing and we will look into it, maybe.”

My son is now 14 years old and we have a good relationship despite the distance between us. Currently my ex girlfriend has been promoted to a supervisor position at her work though still claims to the CSA that she only works 15 hours a week, is on her third brand new car in les than 10 years, just back from another 2 weeks in Turkey and is going on a Mediteranian cruise in October. Nice to know my hard earned cash is being put to good use!


17 Responses to “The CSA have left me speechless and extremely angry”

  1. Simon Claridge on August 21st, 2013 12:23 pm

    So you put life at risk helping people and u get treated like crap I would go as high as possible with the complaint I don’t know who these people think they are, you sound like your a great father and there is nothing wrong with wanting to live a life aswell as supporting your son hell you deserve it firemen are 2nd in a list of people I have respect for 2nd only to the arm forces

  2. Tracie Shafie-Nia on August 21st, 2013 12:26 pm

    The woman who keeps making my life a misery is called Siobhan and she speaks to me as if I’m something she’s scraped off her shoe so your story doesn’t surprise me. How are they being allowed to get away with their despicable treatment of decent, honest NRPs. Something has got to be done about these heartless bastards and urgently before another innocent person loses their home, job, and takes their own life? It totally disgusts me.

  3. Sara Turnock on August 21st, 2013 12:32 pm

    Shame you didn’t record the call! The “nail your balls to the wall” comment is a bullying tactic in my eyes… I can fully understand why a lot or NRP’s leave their jobs and sign on! Complaint should go in from you against her!!

  4. Sara Turnock on August 21st, 2013 12:33 pm join this group for loads of help advice and support.

  5. Sam Summers on August 21st, 2013 12:33 pm

    I cant believe there allowed to speak to people like that .

  6. derek miller on August 21st, 2013 12:38 pm

    one piece of advice. CALL YOUR MP!! thats all

  7. John on August 21st, 2013 12:58 pm

    This lot seem to think that they can treat decent, honest hard working people like scum.

    If I were you, I would never forget what they have done to you, or said to you, because they will continue to demonise and criminalise you at every opportunity.

    Don’t speak to them on the phone and get everything in writing as evidence. As D says go to your M.P. They decided to create statute legislation to criminalise all of CSA victims.

    All CSA victims should be thinking about ‘payback time’ and some sort of class action/retribution to make these incompetent oafs accountable in the courts, where we all seek an apology and substantial damages, for being forced to participate in a ‘flawed’ scheme, that has no place whatsoever in our supposedly civil and democratic society.

    Our Human Rights are being breached, in our right to have a private family life..

  8. Phil Williams on August 21st, 2013 1:23 pm

    Next time you speak to any public servant record the conversation yourself you are within your legal right but make them aware they are being recorded and if they speak to you with any kind of negative opinion you have evidence of it and explain your goin to seek legal advice they don’t tend to be all high and mighty then

  9. Bryan Divitt on August 21st, 2013 3:34 pm

    I tell them i’m recording everything they say as its my legal right. Things are a bit different now!! 😉

  10. Phil Hopkinson on August 21st, 2013 4:33 pm

    You should record every phone conversation, and send all letters by special delivery.
    Is it a DEO or do you pay them direct, if pay direct just stop paying them and tell them to take you to court. They don’t like NRP’S who stand up to there bullshit.

  11. carrie on August 21st, 2013 6:51 pm

    For £10(its worth it believe me !)you can write to them asking for all information they hold on you.(Data Protection file)The address can be found through helpful forums like these(make sure you word it want all information including the cd recordings of all your phone calls to them.)Think they can go back 14 months or so .They have 40 working days to get them to you. Dont say why you want the specific recordings because you can bet they will have’ lost’ the incriminating ones. It may be too late in your case I’m not sure how long ago it happened but it might help prove things in the future regarding your case.
    We have found the same, they speak to the nrp who has the’ audacity ‘to ask a question or an explanation of the schedule badly-they assume you dont want to pay at all & talk to you with total disrespect !

  12. Gonk on August 22nd, 2013 12:30 pm

    I’m going to copy and paste this post to a very well known lady opposed to this vile agency and ask her to dig deep and try find out who this bitch Kim is and expose for for she really is if indeed she made those comments ? That’s vile beyond believe wow. Write to your Mp and make a complaint in writing to the CSA. Quote this bitches name and expose her.

  13. Lisa on August 22nd, 2013 3:31 pm

    All calls are recorded, apply for your data file and specify the dates of calls made to and from the agency which should show this call, then make a complaint and nail that bitches head to the wall, lets see how clever they are when they know your applying for the data file and showing the idiots mistakes,

  14. gonk on August 22nd, 2013 6:02 pm

    well said Lisa
    guess we wont be hearing from Karen the man hater on this post either…another nrp lol

  15. Macon on August 22nd, 2013 6:18 pm

    Get your MP involved complain and dont let this scumbag off the hook ask for your data prints to see if this call was loged and If you do speak to those Csa idiots on the phone line ask for there name and extension number at the start of the conversation this puts them off a bit , when I got my data prints every phone call that was logged stated I asked for there name and extension number gives you a bit of protection from this type of intimidation !

  16. Paul Kinerman on August 22nd, 2013 6:47 pm

    Paul Kinerman liked this on Facebook.

  17. gonk on August 22nd, 2013 7:45 pm must complain in writing to the csa and your MP. Pay £10 and get your data print out that should highlight phone conversations you had and with who.Dont tell them why you want them…they will doctor them before sending them to you.

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