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CSA Complaints

The CSA are criminals

I was contact by the CSA back in 2010. As the child’s mother had asked them to collect maintenance on her behalf. I was a little baffled by this as I had (& have always maintained my child from day dot). I explained to them that I had been maintaining them, but they asked for proof (receipts e.t.c), which I didn’t have (BIG BIG BIG MISTAKE ON MY PART, PLEASE DON’T LET THIS HAPPEN TO YOU)!! Everything you give to your ex, make sure it is documented (I.E Pay her or him by CHQ/BACS).

Anyway, so after the CSA established that I didn’t have any proof (receipts) they told me that they were going to back date the child maintenance by 2 years. The total arrears were £2k. The mother of my child basically lied to the CSA because she didn’t advise them that I had indeed paid maintenance. A word to the wise, with regard to CSA and the ex keep everything documented!

Peter James (12th March 2012, complaint I know exactly what you are saying mate).

14 thoughts on “The CSA are criminals

  1. From reading other posts on here and I’m sure that I will be corrected if I’m wrong. The CSA cant backdate claims to a period before a fresh/new claim.

    When I first got divorced I was paying maintenance by consent order. After 2 years my ex wanted CSA rates and tried to get them back dated by a year because she had found out that the CSA could override a consent order after 1 year.

    The CSA told her that they could only enforce payments from the date of the claim.

    Unless something has changed I think someone is trying it on.

  2. Heston,

    Had the CSA had any involvement with your case prior to their contact in 2010?

    chall ~ afairercsaforall

  3. I really hate to hear these stories that woman are so dishonest and the CSA go along with it.

    You are right, regardless of how well you even think you are getting on with your ex, at any time this can happen and you should always keep a trail of payments by paying either by cheque, Bank transfer etc.

  4. The CSA are criminals, thats why this shambolic/not fit for purpose bonus and pension scheme for civil servants should be shut down!

    Go to your M.P. and complain!

  5. I agree this system is terrible my ex was having money off me and I have my boy more times then she does and she had the cheek soon as I started new job to claim her money they haven’t got a average working hour for me so they have to estimate one so I am being over charged personally the system needs something done.

  6. ■excityboy, just responding to your early comment of 16/3

    My childs mother applied for manitenance 2 years prior to the CSA contacting me by telephone.
    I started my new job then 3 or 4 months later, the Director calls me into the office to explain that they received a Deductions from Earnings Order received from you no who (CSA). Obviously they had to adhere to the Order as Imprisonment and or fines were threatened!!
    Bearing mind my salary at the time was only £18k, but they had calculated @ £540 per month? I of course complain and my case worker said ‘she doesn’t care, it is correct and that will tell me how much they will take out of my account’.
    Fast forward to 2012, I spoke to a very helpful customer service office at the CSA and she admitted that she has never seen a case like mine and that she’ll personally look into the matter and come back to me next week…….

  7. ■chall –
    Hi,
    No. 2010 was the first time the CSA contacted me. They said that they had been starting to contact me for over 2 years? Yeah right!
    I’ve lived in the same house for 12 years.

  8. ■Carol
    Hi, thanks for your support.
    Everybody is scared to challenge the CSA – Solicitors, citizen advice e.t.c
    Never mind, we’ll see where we are next week.
    Heston

  9. ■John –
    I’ve never thought about going to my MP?
    I’ll look into it next week.
    Thanks.

    ■ELJ –
    Hi,
    Its disgusting I dont really know what to say or do until the CSA contact me next week, with regard to the error my case worker has made in my case?

  10. My partner has lost his home and job because of the CSA. They do whatever they want and because it is a government body it is hidden away, never dealt with. Something has to give soon. Over 100 men have committed suicide because of this lying, cheating , ignorant agency. They talk to people like criminals. My partner has no problem paying for his children but to take almost 75% of his salary and tell him that his out goings ie rent and utilitys are not taken into account is disgusting. Equally as a female I am disgusted that women carry on like this to there childrens partners out of shear biterness using the children as weapons. Sick sick people !!!!!!!

  11. I totally agree with your comment Elaine, apart from the fact criminals are treated a lot better than decent working people targeted by the CSA.

  12. Heston,

    A case commences when the agency first make contact with the non resident parent, either by phone or post (confident address).

    Apply for your Data protection file, the CSA charge £10 to supply such, but you need to establish when and where the agency first decided they made contact with you. If their contact was to to non confident address, they may have to cancel your case.

    chall ~ afairercsaforall

  13. I have had a similar particularly unpleasent experience at the hands of the CSA and my ex wife some 6 years ago,faced with possible redundancy or the opportunity to take a lower paid job with the same firm i approached my ex wife and said i had 2 options; 1) Take redundency and hope i get another job(unless redundency payment was £30,000 i had no obligation to make payments to my ex wife whilst i was seeking work),or, take a lower paid job and ask that she take reduced payments so that i could afford to live and have my children to stay with me.She opted for lower payments and we both had written agreements made up by ourselves.We contacted the CSA to inform them of our new arrangement.Sting in the tail was that when the company i worked for eventually went bust 2 years later i went to university to better my chances of employment,graduated,got a new job,and then was contacted by the CAS to say that i had arrears of £2000 to pay.This was the difference between the original amount set by the CSA and ourselves over the period i was studying.WARNING if you do not get the CSA to shut your account down it stays active and your ex partner can ask for ‘arrears’ to be backdated,despite documented proof that she agreed to the new amounts.The CSA are a law unto themselves and do not have any consideration for non resident parents,they have targets to meet and you will be just another statistic to them,thankfully my children are of an age that they can testify taht i still provide for them.

  14. I contacted the csa when my ex stopped paying, after giving him a chance to begin paying again and having already paid all his bills for him. When I eventually went to the csa I was horrified to be told that “if the mother tells us something we can act on it”! I was actively encouraged to tell them a possible contact address for my ex was in fact where he was living then they could chase the debt at that address even though I had told them I don’t know if he lived there!? I refused! Ex wives have the power to use the csa to hound nrp’s, even if they are paying and force them to live in poverty! Disgusting!

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