Categories
Poor service, lack of communication
Still trying to get earning from ex husband but your office has a serious lack of communication and knowledhe of correct information. My ex husband has been in employment since September 2011 and yet still havent received a payment in March 2012…
I have been given incorrect information numerous times, called to check progress and your employees are too incompetent to even check notes on the screen and follow up information given by my ex husbands employers which in turn had delayed payments…. When will this deduction of earning be set up and running correctly…
Does my child have to starve & go without shoes…. I get told a time when i will receive payments, relay on this to pay bills to be let down
3 thoughts on “Poor service, lack of communication”
Leave a Reply
The CSA are a shambles and don’t expect anything to happen quick.
If you are not happy then write a letter of complaint. If he is employed I don’t know why the CSA are not contacting HMRC to get wages information.
From my experience as being on both sides of the CSA as a parent with care who did not get maintenance via the CSA to being in a relationship with someone who is being screwed over by the CSA basically, being a single parent was much much easier
Carol agreed, I’ve been on both sides of the fence and it was so much easier being a single mum, who has no help from my children’s father, but now being screwed by an agency when my husband has provided for his children. System stinks
I have been in contact with the CSA for over a year. They are seriously incompetent. I am trying to set up arrangement to pay my ex. They lose information I give them. They tell lies in how far they are until they finish the case and payments will be set up. Because of their lack of communication I am over £3000 in arrears to which they said I need to pay nearly £600 a month. How they expect this I do not know. Disgusted with this service. No wonder some non resident parents end up toppuing themselves