Overdrawn because of CSA mistakes
I have had the mis-fortune to be dealing with the ‘Can’t Solve Anything’ brigade for 7 years, In that time I have been messed about and today I have lost my rag and sworn at staff.
I have had my M.P. involved for 2 years and he is about as much use as a chocolate teapot!! It is now 6 weeks since my last payment, I am overdrawn at the bank which is going to cause me no end of problems trying to clear another debt , I have 2 teenage children to support and feel such shame and humiliation at having to deny them because of this ‘agency’ with it’s incompetent staff.
After making several phone calls each month chasing them for my maintenance I am repeatedly fobbed off with excuses , I am unsure as to how the law works with regards to me taking them to court I have sent several complaints to the agency and have never been given any satisfactory results. the maintenance was sent in late by the employer but I was told that no action would be taken!!
I was told last week that a payment had been sent in and would be sent out to me the same day now a week later I find that the money is still sitting in their account, what can I do? I have been crying all day as I really don’t know how to get out of the dilemma that they have put me in..
4 thoughts on “Overdrawn because of CSA mistakes”
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Hi,
I think that your case basically falls under Maladministration….
The following is taken from a Government document that outlines 7 basic principles that can be taken….
” 15 Where maladministration has occurred, seven basic principles should be followed when considering redress. These are that:
1. all mistakes are admitted and put right
2. a sincere and meaningful apology is offered
3. redress is fair and reasonable
4. as far as possible, redress restores the customer—or in very exceptional circumstances a third party—to the position that he or she would have been in but for the official error
5. due account is taken both of the need to provide a suitable remedy for the customer and the need to protect the public purse
6. arrangements for considering redress are made public
7. where it is possible to remedy an error by statutory means that option must be used rather than resorting to an extra-statutory or ex gratia payment. ”
If I were you, I would have a word with your MP, and point out the above to him!
Especially number 3, and my favourite one – which somehow is never done! is number 6.
Best of luck
sorry, number 4 is more for you….restore you to the position you should have been in but for their errors!!
It may be worth you, and others looking at the following document.
Issued by the DWP!!
http://www.dwp.gov.uk/docs/financial-redress-for-maladministration.pdf
If everyone gets together on this, they could be brought to their knees financially through their own documentation!!
I have been through the process of maladministration, all the way to the ombudmas office. All this lot do is close ranks and fob you off.They are all in the scam together, Ombudsmans office as well!
I got £250 compensatory payment, and got stitiched up with £6,400 worth of debt because of the CSA’s mistake. They are scum!