Not received payments for August

August 28, 2015

I have not received my payment for this month August 2015. every time I ring to find out what is happening I keep being told it’s being dealt with. I rang Tuesday 25th August and was told more information was needed from the employer, the lady promised to ring me back when the faxed information arrived, i’m still waiting for that call on Friday 28th August…..is this acceptable, NO it’s not!!!!

I rang today being Friday and was again told it’s being dealt with, why can no one give me a date? why is the banking department dragging their heels? why is money that does not belong to CSA even being lost in the first place? this is not the first time money has gone missing or I have had to make complaints about the incompetence of CSA!!

Surely when money is sent to you (and the money has been sent to you)it comes with a written document to say who the money is for and how much has been paid. Is it too difficult for the banking service to look at this document and trace the payment this way??? or have they mislaid this document/email? because that would not surprise me in the least.

Unfortunately despite attempts to get my ex to pay me directly or organise a payment directly through his pay office, CSA is the only way I can receive my payments at this time. It’s time however CSA sorted out their procedures has this shouldn’t happen! Oh and while I’m on the subject please ask your staff to stop quoting some ridiculous appeasement such has “YOU SHOULDN’T RELY ON MAINTENANCE PAYMENTS” People do rely on them and for has long as they need them they always will!

I want to know when my money is going to be paid and I want to know exactly what CSA are doing to trace my money, lastly I want to know what CSA will do to prevent this happening yet again and why CSA do not have a governing body!!

Yours sincerely
Sharon Thompson

Comments

4 Responses to “Not received payments for August”

  1. Lisa on August 28th, 2015 3:21 pm

    The csa are right these payments shouldn’t ever be relied on due to changes for whatever reason maybe if you stopped expecting free handouts and stopped using your children as meal tickets you may get some sympathy! The money isn’t yours it’s for your kids but if your ex doesn’t want to pay he doesn’t have to pay!! There is no actual law that states he has to pay the child support act is an act of parliament not a law and unless your ex accepts the contract he doesn’t have to pay you a penny maybe work and support your kids instead of moaning on a public forum,

  2. Lisa on August 28th, 2015 3:22 pm

    The csa are right these payments shouldn’t ever be relied on due to changes for whatever reason maybe if you stopped expecting free handouts and stopped using your children as meal tickets you may get some sympathy! The money isn’t yours it’s for your kids but if your ex doesn’t want to pay he doesn’t have to pay!! There is no actual law that states he has to pay the child support act is an act of parliament not a law and unless your ex accepts the contract he doesn’t have to pay you a penny maybe work and support your kids instead of moaning on a public forum

  3. lee baket on August 28th, 2015 4:32 pm

    Payments should never be relied on as circumstances change loss of employment ect.. I’m presuming you expect it like the handouts you probably receive from the government which incidently is also deducted from your x,s wages…

  4. gonk on August 30th, 2015 3:47 pm

    well said Lisa, 100 agree.
    Go get a job and stop expecting mpney from the ex to give you a living. NO YOU SHOULDNT RELY ON CSA MONEY. Remember its not a meal ticket for life off the back of your kids…IT WILL END one day so what you gonna go then lol
    gonk

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