My ex’s brother works for the CSA and they take her word on everything
I currently pay £200 to the CSA for my child which i dont mind , it leaves me short from month to month but i can get through it , now as far as i was aware that once i told the csa of how many days i have my daughter they have to contact the ex, Now i was led to believe that then she had to disprove that i never had my daughter,,, which never happened.
I submitted the days i had my daughter , they contacted the ex and took her word for it that i never had her , again a few month later i started keeping a diary of when i had my daughter , again 6 months later I called to say how many mights I had her , some months it was 17 overnight stays down to 11 night stays ,so i sent of a email as advised and also called them to let them know and heard nothing back for a god few months. What am I ment to do hold my daughter in from of the TV and take a picture or next to a daily newspaper, Iwas told to keep recipts but if im short of cash i can not afford to take her anywhere just spend time with her at home,
Recieved a phone call last week to say i was 470 in arrears , worked out that my works had not payed them for a month which i accept but when i asked where the other 270 was owed from they said they could not tell me as the case had been open since 2010 and would take too long to look over , surely if you call some one who owes you money you have all the info to hand , was advised that i would recieve a letter in the post telling me where the owed money was from, still waiting for letter .
Just seems like what ever i say is just disregarded , I have asked for my files to be case sensitive as her brother works for the CSA and again no responce to my request , If anyone has any advise i would appriciate it , Many Thanks Stuart
6 thoughts on “My ex’s brother works for the CSA and they take her word on everything”
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The agency will send you a client statement and this will show each charge on the case as well as the payments made – this will show where your arrears have come from.
Shared care disputes are very difficult as the agency cannot prove one way or another which parent had a child on any given night – in the majority of cases it comes down one person;s word against the other’s and the agency have to make a decision based on the best available evidence.
With regards to your case being made sensitive, put your request in writing asking that the case be passed to the sensitive team with immediate effect and that you are informed that this action has been taken. If you do not get a response within 2 weeks make a formal complaint and again state that the case should be made sensitive.
I suggest keeping a diary of everytime you have your child and presenting them to the agency, make a formal complaint anyway, whats happening to you is morally wrong, your brothers ex has no right to have anything to do with your case, its a conflict of interest if he does, ring them tell them who he is and make sure he has no access to your private file, how much of it is getting back to your ex,
keep full record of all calls then make a formal complaint point by point and demand a response 7 working days from the date of the letter send it recorded so receipt cant be denied
I suggest you make a formal complaint to the Agency as this could be a case of conflict of interest as there must be a rule that states employees of the CSA are not allowed to deal with cases where they are related to the claimants – ie they could be related to the PWC (as in your case your ex partner) or the NRP. I strongly suggest you make a formal complaint to them about this. If this was another Government Department I can reassure you this would not be allowed.
I actually thought about the newspaper thing a while ago. Yes it is bordering on cruelty “here sweetheart daddy has to take a pic to prove mummy is lying when she says i dont have you” …..but you know what….maybe that is what is necessary ….or…..go to your solicitor as your witness, and get them to sign that you had your child with you on that said date. Hopefully something along those lines will put a stop to this utter madness of believeing one parent over another with no more proof.
as for the brother…breeching data laws, but when have the csa ever been arsed about that? they would likely use the “need to know basis” get out but still complain.
Seeing as this is a conflict of interest this needs bringing to the attention of the department, they can then make sure that person doesn’t relay any of your information back to where it should, as all know it happens, CSA staff sign the secrets act but never abide by it, scum