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My daughter’s ex had £12k in arrears, then they wiped it because of computer failure

The CSA for years were not able to get money off my daughters ex, he knew how to avoid it by saying he had changed circumstance.

At one point he owed over 12k but they scrubbed it when the computers crasded. My daughter’s ex now has my grandsons living with him and he is claiming off her, but the CSA are not taking ab=ny of the arrears into account How can thaat be fair!

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