My case is ‘broken’ says CSA manager
After just having a 20 minute debate with a CSA manager, I am still not 100% clear what it is they actually do there. Probably along with all the hundreds/thousands of parents out there who have an ongoing case issue with them.
I have just been told that because my case is ‘broken’ and can NEVER be fixed?! I will constantly have to call them to remind them of money outstanding…. Even if it has been sitting in their systems for weeks? I quote “It’s your case, Miss. We can’t monitor late payments as we don’t have the staff, so I suggest you need to call us every month to remind us to chase any outstanding payment”.
So, because I am now looking after my own case, does that mean I can class myself as ‘self-employed’ and I can send them an invoice for all the leg work I have done for them?!
What a joke!
Oomph!
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Hear hear! I’ve been told today that the CSA will not be pursuing my reasonable and fair complaint into their failure to do their jobs properly to get a nrp to provide correct info to them and put a case file together properly within their timeframe schedules they have set up. They shut my complaint 2 weeks ago and didn’t have the decency to inform me. I now have 6 months to launch an appeal. Great! That’ll take forever!! I’ve been told that if a nrp is now on benefits, ‘we cant touch them’. Bloody useless!