I’ve offered fortnightly payments but they’re refusing – what can i do?

May 28, 2013

Csa are making my life hell ,they ay that I owe them and outstanding debt I’ve rote offered fornightly payments and now they want to take me to count with a liability order why are they doing this to me and my family I’m not even working I lost my job in September I’m so so unhappy I’ve had enough .


  • Adrian says:

    If your not working I wouldn’t worry about it. Let the scum take you to court and waste thousands if tax payers money. They really ain’t got a clue at the csa. Make sure you attend court though but it won’t be like the courts your thinking off.
    It’s that old saying they can’t have what you ain’t got

  • eddie says:

    you are powerless alone….. as are we all…… This agency is getting away with murder, abuse discrimination, neglect and creating poverty with their actions…. they seem like their policies inflexible and in-human….. NRPs are treated like criminals…. It has to stop now… contact [email protected]

  • Alice says:

    if you are currently unemployed and do not have any assets then a liability order will be a formality to secure debt for future collection – it may be that the LO team do not even take action to secure a LO at this point due to the cost involved

  • topper says:

    If you are in a position to pay whatever it is that you have offered, then just pay them. The last thing that you really want is a Liability Order, it opens the doors for further action at some point in time.
    If you are claiming JSA, then it might just be worth your while chucking say £7.50 a week at them, if that is affordable.
    They cannot refuse to accept it but by paying nothing then you will be deemed as being non compliant, even though your offer of payment has been refused.
    Pay by Standing Order, the CSA will tell you that they do not accept SO’s but they DO. Make sure that you use your NI number as a reference on the SO and if possible also use your case number.

  • Alice says:

    The agency are very reluctant to agree to a Standing Order – especially if the case is held with either debt enforcement or Legal, they will most likely request a Direct Debit – If you are on JSA they would set up a DFB (deduction from benefits), the most they can take is £5 for regular maintenance (if the case is ongoing and there is no shared care on the case) and a further £1 for arrears, but only if you are on JSA contributions based, if you are on JSA Income Based they cannot ask for the extra £1. If you are able to afford to make payments of whatever amount then you can also phone the agency and make payments over the phone using your debit card.

  • Sally says:

    @ Alice… However as we have all established, DD is PREFERRED METHOD OF PAYMENT just because the lazy CSA staff like to go with the minimal work rule and want to set up a DD doesn’t mean the NRP has to do so!!!

    ALTERNATIVE METHODS OF PAYMENT MUST BE DISCUSSED… The fact that you repeatedly make this statement and tell people that they are non-compliant because the have not paid by direct debit IS WRONG, WRONG, WRONG…. You and the other CSA staff are NOT following CSA rules….. And yous are the ones we are supposed to believe …… Is it any wonder there are so many complaints…

    @ Stephen, go and see your Local MP, go to citizens advice bureau…. As topper says paying something is better than nothing until you get help from a decent source…

  • Alice says:

    Sally – why does a everything have to come down to csa staff being thick, stupid, uncaring and lazy ?

    The CSA senior management ….. and by that I mean the people like the Head of Legal Enforcement, the Head of Debt Enforcement and the Head of Client Services etc are the ones who stipulate that preferred MOCs are Maintenance Direct, DEO and PDD (in that order) – they are the ones who say SO will only be considered in exceptional circumstances … it’s nothing to do with a case worker being lazy … if that was the case then the easiest option is SO

    for DEO a case worker has to try to contact NRP by phone 3 times, if not successful they have to send a letter to the NRP, they then have to wait a week, and then they have to contact the NRP Employer payroll section – often this involves sending letters and waiting for responses – they then have to issue the DOE, and after a week they have to contact the NRP Emp again to confirm that it has been rec’d … at the same time the case worker will be taking incoming calls, working on processing CoCs (often sending numerous letters to nrps, pwcs, employers, hmrc etc) and calling clients to update them on progress of their cases …

    PDD – NRP needs to be contacted and account details obtained, amount has to be agreed, date for PDD to be drawn from bank – DD guarantee means that 14 clear days must elapse between setting up of DD and 1st payment being taken – if less than 14 days between NRP contact and requested date for DD to be drawn case has to be paused until an agreed date, NPR will be contacted again for a card payment, case will be paused again to allow card payment to clear, schedule can then be ran – a week after this NRP should be contacted again to confirm that they have received the schedule … no guarantee that NRP will answer the 1st call for card payment, so case worker has to make multiple calls, same situation with calling to confirm NRP has receeved their schedule

    now with SO – NRP calls in or CSA call NRP – NRP is given bank details, case worker sets MOC to SO and runs a collection schedule, NRP should be contacted a week later to confirm that they have received the schedule and confirm that they have set up the SO

    If it was down to how much time needed to be spent on setting up a method of collection and running a schedule I am sure most case workers would jump up and down at the chance of choosing SO

  • topper says:

    I still say pay by SO only, yes you will be told that it is not acceptable, BUT IT IS.

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