I’m still waiting for this call from the CSA
I contacted csa june 11th 2013. My ex partner was contacted a few days later – he texted me his displeasure. Weeks off me ringing csa went on. My ex partner said he was querying he was my babys father so we were both offered dna testing. I accepted and he refused.
It was assumed by letter in October to me he was the father and he would be paying me 63.00 a week. I rang csa a few weeks later to see when payments would start. I was told my case had been closed without my permission.
I asked to speak with a manager and was put through to various different staff but none a manager. I was assured that my case wasnt closed but was being rebuilt as the software could no longer hold all mu information.
I was also told my ex partner would be rung next day and arrange payments. I was contacted next day by someone else to say my ex partner was not being contacted that my case was being forwarded to the clerical team in bolton. This was confirmed by a manager who I demanded to speak ti. I was told I woul be contacted by bolton by telephone within 7days, i never was and that was a coupe of weeks ago. I dont know qho to seek advice and help from. can you help?
3 thoughts on “I’m still waiting for this call from the CSA”
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E mail a complaint through listing all lies and unreturned calls. Threaten to contact local MP and solicitor unless they reply within 7 days. Keep a copy of the e mail for your own records. Make no mistake, when it comes to the CSA it is the ones who shout the loudest who get heard.
Hi, your probably not on the best website to gain that kind of advice on here – this is predominately for NRP’s who are being screwed over by bitter ex’s and the CSA in general, this website is more of a support network for (mostly) fathers who are being pushed to the very edge by the CSA rules, whose 2nd families suffer and who are being forced out of their homes as they cant meet essential living costs for them and their families.
As you can imagine, feelings run very high when you are on the brink of not being able to provide even the most basic of living costs for yourself and your 2nd family. I am thinking maybe your ex falls in to this category?
Whilst its unforgivable to deny paternity of his child, many NRPS become quite desperate quite quickly when the CSA start taking over your finances. I can’t imagine why you feel entitled to his money but in fairness you made a child together and your half responsible for the financial upkeep of your child as well as him and if your so desperate for £63 p/w go and get a job to cover it and try and come to a private arrangement that is more fair to your ex and not taking his eyeballs out and your more likely to get regular payments from him! Its the extortionate CSA calculations that the majority of NRP’s are unhappy with – not having to pay, as many actually want to but not at the expense of their second families or being able to eat, or have a roof over their head, or put petrol in the car to be able to get to see their kids and get to work. Try seeing it from the other persepctive, or the bigger picture if you like. Just because the CSA say you are enetitled to £63 p/w doesnt mean you have to take it, be sensible c’mon, think about it.
Been there, done the time.
Had time off work for the CSA to return a phone call.
They didn’t.
Learn from my experience.
DO NOT DEAL WITH THE CSA BY PHONE!
Only by post and keep a copy of all letters received and sent in date order.
Any problems, you then have written evidence to take to your MP and or to make an official complaint.