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CSA Complaints

I’m not getting the payments I’m due

I was due a csa payment on 8th dec 2013 (which it states on the letter) I phoned them up n they said I won’t receive anything until the end of January 2014. Is this right?? 1st payment because my ex was a lazy doley!!

6 thoughts on “I’m not getting the payments I’m due

  1. It sounds right if there is a deduction from earnings order in place.

    Read the paragraph below the table of payments on your schedule. Something along the lines of…

    “if the other party is having the money deducted from their earnings, their employer will have until the 19th of the month following the deduction to send this money to the agency”

    letter also states – “we aim to pay out money within 7 days of receiving it, however please allow a further 3-5 working days for this money to reach your account”.

    All in, it seems like the end of January is realistic.

  2. Ye it’s in place, but I was supposed to receive a text last week so I’m calling them AGAIN today! ! I should have received something or heard by now!!

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