I’m getting so much conflicting information from the CSA

April 19, 2013

Back in 2009 I found £309 deducted from my pay by the CSA – a DEO had been enforced after they had sent the forms to my address whilst I was working abroad – despite having my mobile no. they didn’t contact me – just enforced a DEO. Upon my return I spoke to a very helpful member of staff who informed me that a DEO was just the same a a Direct Debit, and I may just as well leave matters as they were.

In Feb of this year the CSA took an extra £300 via the DEO for no apparent reason – I have never been in arrears. I rang them that day and was told it was a mistake, and that it would be repaid into my next pay. That never happened. I rang them again and was told that there is no facility to repay in this fashion, and that I would be sent a cheque. I then received a call from them asking for my bank details in order that a Direct Debit could be set up and the DEO ceased…I duly gave them. A couple of days after this I received a letter confirming that the overpayment would be repaid by cheque. This never arrived.I sent an email complaint – and never received an acknowledgement, this complaint has been completely ignored. I rang them again today, and was informed that they do not refund overpayments by cheque, and that the bank details they had were incorrect, and that they couldn’t ring me as they didn’t have my phone number (despite having phoned me previously). I am staggered by the incompetence, rudeness, lies and deceit I have been shown by these people. Is this common?


3 Responses to “I’m getting so much conflicting information from the CSA”

  1. Peter Brown on April 19th, 2013 2:26 pm

    Oh yes!!! Lies and more lies along with incompetence and fraud are quite common with the CSA SCUM, fist thing you should do is cancel any Direct Debits to the CSA or you may find that one day, they will have emptied your bank account, what you need is a Standing Order Mandate, so just a foxed amount is paid into their account, they will try and bluff you by saying they only accept Direct Debits, but this is not true, make them accept a Standing Order. And a DEO is no where near the same as a Direct Debit, it is a Deductions of Earnings Order, which is served on your employer, requiring them to deduct whatever the CSA say from your salary, because you have been non compliant…….. You have done the right thing joining this group, it is run by the most fantastic people who have amassed a wealth of Knowledge regarding the CSA, how to fight them, how they are dishonest and fraudulent, but best of all, they can help by giving you emotional support when you most need it…..welcome

  2. Melinda Bas on April 19th, 2013 4:53 pm

    Quit phoning them! Have and request to have everything in writing, else you will never get the same answer and will have no way of proving what you were told should you decide to appeal or make any complaint. Keep a log of it all, these people never sign from the same hymn sheet and will tell you as many lies as one can make up…. best wishes.

  3. Amanda Johnson on April 23rd, 2013 1:28 am

    a DEO is a legal document which allows csa to take any payments from your wage before you get it it is the responsibility of your employer to ensure that this is done it is not like a direct debit which you have the option to cancel at any time. as Melinda said do everything in writing and also keep full records send thing in via recorded etc

Got something to say?