I thought the CSA was there to help
On the 22nd of september 2012 i filed for csa. The csa wrote to me and said my payment were £72 a week for 2 children.
I said for him to make direct payments to myself which he did for the first payment with the arrear he paid £360. I was expecting a payment from him on the 1st of december for £312 which i did not recieve.
I phoned csa and they made contact with him, and he said that he would make the payment. This went on until the 3rd of december and then i told csa to collect the payments from him. They collected the payment but only for £72.00 and when i asked why as he had not paid anything in the month they said there was nothing they could as i asked for direct payments to be made to me.
I just dont understand how they send me a letter to say what he is supposed to pay, and then let him get away with only paying £72.00. I thought csa was there to help.
2 thoughts on “I thought the CSA was there to help”
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Sarah:- The CSA can only collect payments that are due from the date you actually ask them to start collecting payments.
as you chose to have the case opened under Maintenance Direct any payments missed by your ex partner is a private matter between yourself and him. The CSA have no legal right to chase him for missed payments during the MD period – if there are missed payments whilst the agency is collecting the money they can take enforcement action to recover the arrears and collect the regular maintenance.