I hope this information can be of use to some of you

November 7, 2013

I do feel the CSA have a place in our society. BUT……there are too many chiefs! No-one knows what anyone else is doing in that place! My husband had a Deductions of Earnings Order slapped on him even though he was paying?? They then accused him of being in arrears?? After a year of my persistance the CSA finally issued us with an apology and gave us over £2500 back! And believe me….he is not on a good wage, he works hard and brings home a decent, livable wage.

Here is what to do…….or this is what I did!

Every time you speak to the CSA you must write down the date and day, time, an estimate of how long the call took, the phone number you rang and most importantly WHO YOU SPOKE TO! Then write a brief description of what was said. This may seem like a waste of tim but believe me it isn’t!

If you get nowhere with the CSA go to your local MP……..they give the CSA time limits and the CSA MUST abide by these! If you still do not get anywhere or do not feel you have had the right outcome you can speak to the Independant Case Examiner! The CSA and the MP will be able to and must give you this option and their contact details!

The CSA move very very quickly when they are contacted by the Independant Case Examiners as they have the legal rights to look into every detail of your case and the CSA must give any information or details that they want. Sometihing the CSA do not like.

I hope this information helps some of you.

Good luck

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