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I have lost all faith in the CSA

July 30, 2014

I was told in 2013 I had overpaid maintenance in 2011/12, by 2,500 pounds, and the csa would put the situation right.

It took them 7 months to stop 3 payments, to put the situation right, I am now told I have UNDERPAID. AND I OWE THEM 900 POUNDS, WHICH I HAVE DISPUTED WITH THEM.

I have spoken to the complaints resolution team on more than 20 occasions since 2013, and I asked them last week to tell me where my money was going, as there are two parents in the case, they told me they could not tell me day to client confidentiality.

When I spoke to the csa today, they told me that was incorrect, as they CAN give me this information, I also asked last week for a statement for all payments made by me to them in the last year, and they have not sent this to me.

They have made so many mistakes, I have lost ALL faith in them, do you know how I can escalate this, as they now want to deduct 932 pounds off me next month, for underpaying, which I completely dispute.and I explained to them today, I would be unable to pay my rent if they take this money off me.

Written by Simon 3007 · Filed Under CSA Complaints 

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Comments

  • jo says:
    July 30, 2014 at 10:22 pm

    Best bet is write a letter of complaint and then see your mp.

    please give up ringing them, always email or write as this leaves a paper trail. Csa lie and erase phonecalls!

    My husband had two cases and csa always got them mixed up which left confusion and onslaught with the pwcs….ultimately messed up children tbrough csa’s incompetence to put anything right!

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