How do you complain to the CSA?
Looking for some advice on how to overcome the incompetence of the CSA system, operators and my partners children’s father.
Recently the weekly payments have reduced dramatically and a phrase added to the bank statement from the father gloating.
What I don’t get is how they can communicate with the excuse of a father but not the mother who cares for the children on a daily basis.
When asking what the complaints procedure is she is met with blockers like you have to speak to someone in your team but I can’t put you through.
Has anyone had success with the complaints procedure or have any tips.
Briefly the £3K arrears have been written off. And the weekly payment slashed by 65%.
The father is a actor, record breaking author, owns a publishing company and a printing company.
Any help / advice will be gratefully accepted.
6 thoughts on “How do you complain to the CSA?”
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Firstly, the case has nothing to do with you so no one will speak to you about it. Secondly, if payments have reduced then so has his taxable income. What you think he earns is irrelevant, what the inland revenue reords his earning at is what the csa base their payments on, not the say so of a new partner.
Complaints are dealt with by no one, no at the csa gives a flying f**k about anything but money so your stories of woe are falling on deaf ears, especially as the case has nothing to do with you.
Hi Ben,
If I didn’t feed, cloth, entertain, take and pick them up from school, support their hobbies and clubs, help with their education keep them secure and safe his kids amongst other things I might agree with you but as I do, do all of the above as well as support the children’s mother through her dealings with the CSA on this occasion I will disagree.
His payments reduce because he will not declare his full earnings and each year we have to go through the process of asking the CSA to investigate further.
Another incorrect statement you make is that I have spoken with the CSA about the case and with their management so they have been happy to talk to me, maybe they feel differently to you.
Unfortunately nothing in your response will be of help to us but thank you for taking the time anyway.
Go straight to your mp do not deal with them directly. This was the best piece of advice we were given after 9 years of hell, one letter from him to the CSA and its all over!
Thank you Louise, we are intending to do just that.
Thank you for giving us confidence we are doing the right thing.
The government pays couples receiving benefits £60 p/w for a child. This equates to £30 from each parent (or many parents who have the privilege of living with their children would probably be happy to contribute £40.00 of this). If this was a set amount these problems of parents using children as meal tickets and parents not finding it worth working would be largely avoided. Excuses for mothers who want as much as they can extract and hard working fathers who want to spend their earnings on their children as they wish would both be set to rest. Move on with your lives. Do not dwell on what your partners ex has – he works for it and if you want that lifestyle the answer is graft – not the CMS – THEY ARE A WASTE OF TIME
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