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CSA Complaints

Farce with the CSA

I have was paying £83.00 per month for my son which finished in June 2010. The csa started the payments in November 2009.My vindictive ex partner appealed against the money, she went through 3 appeals with the csa and then went to tribunal, she was 3 months late putting in her appeal which we have since found out at the appeal.

My son was at residential college for four nights five days during the six months of the csa payments. I paid for half of his accomodation costs, food etc seperately and receipted. My son now has a full time job but this appeal for six months extra is still going on :

Salient points:

  • appeal three months over time but still went ahead.
  • appeal help on video conference, I was not made aware of this.
  • Judge very one sided and did not allow me to answer or ask any questions.
  • We were left alone in conference room with no csa representative with us.
  • Judge demanding to see my self-mployment books for two years even though only been self employed for over a year.

Judge wants to see two years of bank statements, not prepared to give any of these as my vindictive ex will contact all of my clients. CSA released confidential addresses to ex wife even though written clearly on two seperate letters that these were not to be made available to ex.

Ex wife on a witch hunt and wants to produce my form e to csa even though legally privelidged document. I have attended doctors due to the stress caused by this ongoing fiasco and am now on medication for it. Judge very one sided and bombastic.

Missing correspondance from CSA, will not send out.
Help please

6 thoughts on “Farce with the CSA

  1. I would suggest that you get your MP involved ASAP..and also I use http://www.nacsa.co.uk at £30 a month to deal the shits at the CSA. The CSA don’t like it because NACSA know every little trick in the CSA book.

    BUT kick you’re MP into action as well get them to deal, respond to the CSA about your concerns. I did, my MP told me he wasn’t a social worker! I pointed out that he is a fully voted for and paid “public representitive” of me and HAS to sort it out..he is 😉

    Good luck,

  2. Have you obtained a copy of your file from the CSA to check what information they are holding?

    I would definitely get MP involved to help you out. We approached ours and it does fast track the complaint through to the CSA

  3. Thank you for your help, I will approach my mp, I have requested all files but they say I should already have them!!
    The courts and tribunals service has raised the complaint about the solicitor that was sitting on the first tier as he was a bombastic arrogrant man who belittled me. The whole system is a farce, my ex seems to call all the shots. Have since found out that she was three months late putting in her case for variation so we are talking just three months extra variation, what a waste of taxpayers money. my son was away from home for 4 nights out of seven at residential college with all costs paid jointly, surely that will make a difference too?
    Thank you all again

  4. i am paying £60p/w to the csa and have lost my house and now had to give up my council house as i could carry on paying this amount i am on £215 p/w so by the time i have paid my rent bills and bought some food i find myself going over budget sometimes i spend about £20 -£30 if i can spare it my partner who i have just moved in with tells me her ex partner pays £25 p/w and earns £370 p/w so i don,t know where they get there figures from

  5. Your MP will do nothing! That’s what I got from mine when I approached him with my complaint regarding my eldest son’s payments. I won’t bore you with the detail, as it seems everyone has the same issue! However, my younger 16 year old son is hoping to be going to a residential college from September 2013 and I am in the process of trying to get the maintenance payments stopped, as clearly, his grasping mother will not be housing or caring for him. She has told him that she “will not allow” him to leave, but I suspect that is a response to the prospect of losing money rather than losing him! Given what has been said, I don’t hold out much hope, so I will be forced to manipulate a situation in much the same way that she has over the last three years. This is what gross injustice leads otherwise reasonable men into.

  6. Hi
    I don’t know about nacsa but have heard of them. Might be worth a look.

    My (labour) MP was waste of space. Write a letter to him asking for his/her help as thats what they are paid for BUT send a copy cc to shadow secretary of state and party leader, that usually gets them motivated, no one likes being brought to the attention of the boss. Your MP may be aware that there is an election coming up, I’m sure they can rely on your vote?

    Meantime a bit of general stuff –

    This isnt the csa its an open forum so don’t give names/details etc especially of children. (your own name can be used to identify the kids, and your case)

    Don’t deal with the csa by phone, everything in writing, sent recorded, keep the receipts.

    Copy your MP into everything and try and get them involved as your advocate.
    Make a formal complaint about any decision you are unhappy with from the outset as time limits are involved. Always go for an appeal tribunal asap following the internal process.

    Get a copy of your Data Protection prints from the outset so you know what you are dealing with, again follow the correct procedure in wording your request to get ALL information, send it to the right department, send the correct fee.

    Don’t be afraid to complain about any csa staff, or their superiors if you feel you have just cause.

    Remember the process, internal complaint, ‘independent’ case examiner (the csa protection department), appeals tribunal, parliamentry and health service ombudsman through your mp for maladministration.

    Hope that helps. Anyway, thought appeals (appeal tribunal) can be heard 12 (or 13) months after a decision is made? (or is it after you are informed of the decision? Not sure) The date of the decision should be in your data protection prints (cost £10 to get these), you need to ask for everything they have on you, there is a website somewhere (deadbeat dads?) that gives a pro forma letter. Make sure its sent to correct address, should be on csa webpage.

    Anyway appeals can be heard out of time if the decision was ‘an error in law’, again there is a webpage that gives this info.

    Good luck.

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