Ex paid money to CSA but CSA has kept it

6 thoughts on “Ex paid money to CSA but CSA has kept it”

1. Clare,

   When did your case commence, before or after 03/03/03?
   Was the other case, for the older child, opened before or after yours?

   Were you in receipt of benefits?
   A full benefit disregard was only introduced in April 2010. Prior to such a PWC on benefit received, depending on which set of rules their case was on, little or nothing of the CSA paid by the NRP.

   You could apply for your Data Protection File, along with a complete account breakdown and all note pad sections to be dated – there is a £10 fee.
   Once in receipt you should be able to establish what has been happening with your case and be able to base your clearly marked, written complaint (copy in your local MP) on factual evidence contained within. Keep copies of everything you send and post signed for.

   chall~ afairercsaforall

2. RT @CSAHell: Ex paid money to CSA but CSA has kept it: My ex has been paying the csa for years, we split up in 2003, … http://t.co/pnq …

3. Dont deal with the csa by phone. Put everything in writing, send recorded delivery, keep the receipts. Get a copy of your Data Protection Prints (£10) ask for everything, computer prints and written notes. Make a formal complaint and start an appeal, there are time limits involved. Get the ‘independent’ csae examiner involved but get your data prints first. Do get your MP involved, they cant force the csa to do anything but can advocate for you. If you get no joy with the internal process your MP can progress your case to the parliamentry and health service ombudsman service. (but you need to exhaust the internal csa complaints process first)
   The csa is a branch of the DWP, the ‘independent’ case examiner is part of the DWP, the appeals tribunal is part of the DWP so dont expect much.
   My own view is that its just a big con to collect stealth tax to pay for the non jibs in the DWP like the csa, but thats just my view.
   Good luck.

4. I have been making formal complaints, that was the only way I could get a payment, I am currently on the second stage of complaints, I was told by this complaints department my case was never opened, because they could not locate my ex, but I know at the time he was paying them, my ex has proof that payments were made years ago for my 2 boys and yes I was in receipt of benefits back then, so that would explain why I never saw the payments. I am waiting for this complaints to wrap up yet another fob off to me, before I can go onto the next stages of complaints, but this stage was a lot less helpful then the first complaints department I dealt with (confusing I know). I get fobbed off and I know the CSA are covering up a big mistake on their behalf.

   The other cases were opened before 2003, I have loads of emails from complaints that went unanswered and letters from various complaints departments, where do I get the data protection file from? Thank you for all the great advice it is appreciated.

5. please feel free to add my group and tell your stories, people on there are in all different situations and are after 1 thing, fairness.

   http://www.facebook.com/groups/204256966364149/

   that is the direct link so please add it and you will get good advice off people on there.

6. Clare,

   Your DP file can be requested (post signed for) from the address below. Cheques should be made payable to; CSA

   CSA
   Data Protection Unit
   Room 5302
   Benton Park View
   Benton Park Road
   Newcastle upon Tyne
   NE98 1YX

   Once in receipt, the CSA will have 40 consecutive days to supply such. A complaint can be made to the Information Commissioner if they breach such.

   chall