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This is not the CSA, you need to write to them – keep copy and send recorded delivery, chase them on the phone, do not use the 0845/4 nos. go to – saynoto0870nos and you will get an alternative which is cheaper. Make a record of who you speak to, time and date. If all else fails, go to your MP to chase it up. If you want to join the facebook groups Child Support Agencies Failings and other groups for free advice and support. Good Luck.
Joani,
Have either you or your ex formally applied to have a case opened with the CSA?
~ if not, you can register an application at the link below;
https://www2.dwp.gov.uk/csa/v2/en/setup/apply-by-telephone.asp
Have you directly contacted the CSA to find out what’s going on?
~ you can telephone them on 08456 090 042
chall
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