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CSA Advice

Don’t accept what they say if you know you’re right

I’ve been to hell and back with the CSA over the past 8 years, culminating this year in them deducting £900 a month from my salary, leaving me barely enough to pay the rent on my home, and giving me a credit rating that will take me years to recover from.

When I received another deductions form earning order for the next 12 months of a similar amount, enough was enough.

I wrote to them asking for a full breakdown of their assessment. When I received it, I downloaded bank statements from the last 8 years and reconciled it all. I worked out, they actually owed me £5000, rather than me owing them that!

I wrote a letter threatening legal action if I didn’t hear from them within 7 days (with copies of all the bank statements), and today I had a phone call from their complaints department.

A cheque is on it’s way to me for the full amount, and they won’t ask me for any more money for 3 months.

The lesson for me here, don’t roll over and accept what they say is correct, front up to them if you know you’re in the right!

12 thoughts on “Don’t accept what they say if you know you’re right

  1. Good for you, bloody terrifies me this organisation. Every time they tell my partner he is paying the right amount, I just can’t help not believe them!!!

  2. I h8 2 b the glass 1/2 empty kind of guy, but just wait, you’ll get a demand for even more in a couple of months.

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