Do I have the right to use a recorded conversation as evidence against the CSA?

April 17, 2013

I have just finished a phone conversation with the CSA, which I recorded and made them aware they were being recorded, in regards to money I owe them. After asking me to pay back these so called arrears to which I have stated the assessment is incorrect. They then ask me to either pay the full amount or a lump sum. I of course refused to which they replied can you use a credit car or go and borrow the money from a friend or family member.

Can I use this recording as part of my case as I cannot believe they asked me to do this?


  • Alice says:

    as Chris Jones says as long as you inform the person you are talking to you are recording the conversation that’s fine.

    It is standard practice for a case worker to ask for the full lump sum to be paid, if not possible the next request will be for partial payment – standard debt negotiation will be to ask for debit or credit card payment, and if neither of these are possible ask if you would consider various other ways of getting funds to make a payment.

  • merlin says:

    you must report them if you have got the on record tell ypu to pay by credit card or and other method they have broken the law they have no lawfully right to offer finacial advice that gets them in serious shit

  • Alice says:

    they are not giving financial advice – they are asking if the NRP is able to make a payment by debit or credit card, they are also asking the NRP if they would consider other options to obtain funds – they are not telling the nrp that this is what they should do

  • Macon says:

    If they ask you to pay buy credit card they are giving you financial adivce on how to pay a dept off this is illegal report them , Alice why do you only answer questions when you know the CSA are in the shit or it about the PWC trying to screw the NRP for more money dont you understand NRP questions or are you trying to keep yourself in a job ?

  • Macon says:

    Fuck off Alice and go on netmum they will appreciate a fanny like you !!!!!!

  • Macon says:

    Report them to the financial ombudsman they have no training to give you financial advice the CSA are running scared on this one , the bank are putting billions away for the miss selling PPI and they were trained to give financial advice ask for you data protection files and also the recordings of your phone calls from them especially the ones you have recorded , I think you may find they have been scrubbed this is olso a breach of your data protection and againt your human wrights take them to the cleaners they would to you !!!!!!!!!

  • Macon says:


    I take it you are one of those useless imbeciles that work for the CSA who don’t have a clue and are the ones who answer the 0845 numbers that cost the NRP and the PWC wasted money if you are very lucky 2 % know the corect CSA procedures the rest are numptys I only deal with letters or a complaint officer !!!!!!!

  • Lisa says:

    Actually its the law you don’t need to inform anybody about recording them as long as the recordings don’t go to anybody that doesn’t need to hear them, so for anybody ringing the imbeciles tell them nothing let them drop themselves in the shit and then take action

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