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CSA Mistakes

Daughter is working but CSA hasn’t bothered looking into it

12 March 2013 by D Smith

Through no fault of my own, my daughter refuses to have contact with me after the breakdown of my reltionship with her mother. I have been paying the CSA of 3 years, my daughter is now 17 and has a part time job.

The CSA told me that when she was earning, it would affect how much i pay a week to her mother. Also, i was told by the CSA that legally, they would have to find out whether she is in full time education or not and inform me. Since then, they have not given me any of this information, nor investigated whether or not she is working.

Despite many phone calls and letters I have sent them asking for this information. What can I do?

22 thoughts on “Daughter is working but CSA hasn’t bothered looking into it”

  1. D Smith:- You need to ask the CSA to check that child benefit is still in payment for your daughter.

  2. a QC must be under the age of 20 and in full time (12 hours a week or more) education (advanced is HNC and above). If your ex is still in receipt of Child Benefit the case will remain open. CSA cannot invistigate a child’s educational status further than askin g the PWC if the child is still in education – the CB office can investigate further so you should contact them in regards to your ex’s claim
    The CSA can check if CHB is still being paid.

  3. When will the CSA listen to the facts that the NRP is telling them in an open honest way instead of thinking they are just making excuses not to pay anymore ?It is a gross injustice not to do this for a lot of NRP’s who are feeling very frustrated with the CSA.

  4. Carrie:- It doesn’t matter what anybody says if child benefit is in payment they are by definition still a qualifying child.
    Ask the CSA to check if it is still being paid.
    If one knows for a fact they no longer qualify then contact the child benefit agency with all your facts.

  5. thing is it would make more sense, given that we are talking about two government agencies, if they shared information, you know had some sort of agreed protocol especially as the CSA rely on the PWC still getting child benefit to be able to issue payments. I had to bounce between the two for months and was always in the middle, providing the benefits agency with details of where my child was working and how long he had been working for and then going back to the CSA to see the outcome of the benefits enquiry..its all a big joke..only not a very funny one

  6. Unfortunately the service level agreement between CHB office and CSA is limited to the CSA being able to confirm that CHB is still in payment – same SLA is in place for tax credits and JSA/IS. CHB office will not inform the CSA if a claim is suspended pending investigation or ceased so this results in the CSA having to keep checking if CHB has been ceased. I can understand the frustration this causes for an NRP but at present this is the agreement that is in place and the CSA have to work within the confines of it.

    Perhaps lobbying MPs for a less restrictive SLA would be a good place to start

  7. Your Child Benefit will stop straightaway if any of the following happen after your child has left school or college:
    • your child starts paid work for 24 hours a week or more
    Might be worth trying to find out more, surely if she is working she isnt entitled to CSA now

  8. Would you trust the CSA to check on anything as long as they are screwing money from people, as is their remit!

    Dream on!

  9. Unfortunately the service level agreement between CHB office and CSA is limited to the CSA being able to confirm that CHB is still in payment – same SLA is in place for tax credits and JSA/IS. CHB office will not inform the CSA if a claim is suspended pending investigation or ceased so this results in the CSA having to keep checking if CHB has been ceased. I can understand the frustration this causes for an NRP but at present this is the agreement that is in place and the CSA have to work within the confines of it.

    Perhaps lobbying MPs for a less restrictive SLA would be a good place to start

    And when discovering that fraud had happened informing the NRP would be good instead of covering it up and taking no action against the PWC, If action was taken then they would not do it would they, They know it is a no lose for them to try and defraud NRP’s and the CSA allow it, is that the allowed to Alice?

    Why not use your £1000 fine you threaten NRP’s with if they mis inform? Oh yes its a one way street!!!

  10. Can i just add to this thread, “Alice” is talking crap yet again, I spoke to falkirk office regarding having the CB checked, not only that if you contact an office where PEOPLE and not robots work and give them the name of the college where the child is supposedly attending they are allowed by law to check, not only that they are allowed to checks as to whether they belive the child is working because more cases of fraud like this are being brought to light, i suggest anybody in this dilemma contact them and demand they sort it, the idiots on the shop floor wont but the higher anarchy can,

  11. Question?

    If CB is going to be paid until 20, can the PWC whose cases have ended at 19, but the child stayed in education until 20, ask for their cases to be re-opened, and claim CB? CB is linked to payment of maintenance.

    I have been informed that I may have to pay for a child aged19 until 20, as an NRP. However, I was a PWC for a child whose CB ended when they were19 in 2005.

    Can I now claim CB arrears for the year 2005/2006, and also claim maintenance arrears, from the NRP from age 19 to 20 from 2005/2006?

    The introduction of payment of CB to 20, therefore must be discriminatory, as I was not able to claim it when my child was aged from 19 until 20!

  12. I think CB being paid till age 20 is only going to happen in rare circumstances, CSA ends at 19 end of,
    Whats it going to be next adult support agency???

  13. I am the NRP and have paid was monies for my two children as per instructed by the CSA since 2004 and owe no arrears.
    I was informed by the CSA in January 2013 that I have overpaid almost £1300 as my son stopped being eligible for CB payments and hence CSA payments from me in august 2011 at the age of 17 years and 1 month as he left school.
    I was advised over the telephone by the CSA to stop my DD payment at the bank which I did, until they had sorted out the “broken” account as they called it.
    They said they would transfer the account from Falkirk to Liverpool and work out how much I would still have to pay for my daughter who, as of end january 2013 is 17 years and one month old.
    At that time I asked for the overpayment to be returned to me but they refused and said that they can only allow me up to a certain amount of discount on my future payments on my daughters account and they would advise me of that amount in due course.
    It has now taken the CSA almost 3 months to come up with what I now owe on my daughters account.
    The letter that I have received states that I have only overpaid by £600 and not £1300 as originally stated by them but does not supply any supporting evidence of how they get to this figure and they are allowing me “discount” over the next 7 monthly payments totalling the £600.
    The CSA must use some kind of formula for working out payments because instead of taking the amounts (£600) and dividing it by the number of months (7) etc they have come up with 3 completely random figures over randon months to square it up!!!
    My daughter in the meantime is getting to the age of “is she staying at school /college or not” and ” is she still eligible for CB” and I have asked the CSA and my local MP these questions.
    I have also tried to speak to the Child benefit agency who said they would not speak to me without the authorisation of my ex wife due to data protection etc, well thats never going to happen I`m afraid.
    My apologies if this rabbits on and hopefully you can understand my frustration but I would also like to say that I have never shirked or indeed intend to shirk my responsibilities as a financial father to my children, even though I havent been involved in either of their lives for 5 years.
    I am about to write again to the CSA and my MP to ask about the clarification of the overpayment amounts and will let you know , if you are interested.

    Does this ring and bells with anyone else? I`d be interested in how you made out?

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