Cynon Valley MP Ann Clwyd helps father with CSA complaint

April 11, 2008

John Hall, father of 3, was having trouble with the Child Support Agency when then insisted he was in arrears after he had arranged an agreement with the mother of his children. They upped his payments to £400 per month, forcing him into depression and to be laid off work.

It wasn’t until he went to his MP, Ann Clwyd, that he managed to get any results from the CSA’s convoluted and incompetent complaints procedure.

I followed the complaints procedure, spending hours and hours on the phone, but it was a waste of time.

After Ann Clwyd became involved with John’s case the CSA’s high level complaints department looked at the case and found that indeed John was correct, he was no in arrears and was paying too much. They awarded him a £2,000 cheque for his refund and lowered his payments.

This is a familiar story with the CSA, and sadly most cases aren’t brought the attention of any MPs. We’d advise you do this if you feel you’re having difficulty getting through to the child support agency.

You can read the full story here at IC Wales.