CSA worker is related to my ex
After leaving the wife in 2003, Iwas dropping money every week to her door step (£100 a week till I lost my job). I had no money and nowhere to leave. I was put in a homeless place. In 2006 I got job and starting paying her £200 a month which she was happy with. In 2007 we sold the family home for £220,000.
I have taken £10,000 and she took the rest of the money as she has got 3 children of mine. She did not buy any property and spanked the money.
In 2009 I had an other baby with someone else. As a grudje she contacted the csa and they started taking 38% of my wages. Since then I went to tribunal because she lied about the kids’s visit. The judge went on my favour and ordered the csa to rembourse me some of the money.
It has been now 3 months since the tribunal and each time i ask the csa I get no result, and throught the period I have been in contact with the csa, things gone missing from my file and no records of a conversation each time I call them back.
I have found out lately that a member of her family works in the same csa office.
Please help
13 thoughts on “CSA worker is related to my ex”
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If that is the case then you have to keep a meticulous record of your dealings.
Send everything by registered post.
Copy everything you send.
Record your telephone conversations with them, then have them transcripted into a word document.
Even better I do not talk to them by phone. I write to them everytime, that way I have a written record of everything I recieve and send to them.
Complain to your local MP stating that as a family member is working in the same office there is a conflict of interest in that office with your case.
Start the complaints procedure again and again and again.
Request a copy from the CSA of your Data Protection File.
If you can prove that this family member has removed documents from your file then you have to take to THE Independant Complaints Examiner.
Also get in contact with the Data Protection Registar. If things have been removed from your file by this family member, then they are breaching the Data Protection Act.
Lots for your to think about Mustapha..
Seek legal advice from Durham Legal services or CHild Support Solutions. They can definately point you in the right direction.
Graeme
further to my last post the maximum that you should be paying from your wage is 15%.
Ask for a complete financial breakdown of your account.
Good luck
You should look at the following website http://www.nacsa.co.uk/ subscribe to them think it’s £20 per year and they will in certain circumstances help you. They will advise you on how bets to deal with the CSA Also write to the data protection registrar enclosing cheque for £10 requesting data on your case include your ref no with them and national Insurance number address:
The Child Support Agency Data Protection Unit
Room BP6002
DWP Benton Park View
Longbenton
Newcastle upon Tyne
NE98 1YX.
CSA Reference No: xxxxxxxxxxxxxxxxxx National Insurance Number
Dear sir or madam
Please send me the information to which I am entitled to under section 7(1) of the Data Protection Act 1998. I request all computer and clerical records to which I am entitled, and would ask that the notepad sections of the computer files are dated.
If you need further information from me, I enclose the fee of £10, please let me know as soon as possible.
If you do not normally handle these requests for your organisation, please pass this letter to your Data Protection Officer or another appropriate official.
Yours faithfully………
Then write to their complaints address obtainable from office dealing with your case asking for complete breakdown of your payments and what you should be paying, also involve your local MP and get them to write to the CSA asking to explain their reasons why they are treating you this way etc etc .. Hope this of use good luck
PS I AGREE ENTIRELY WITH GRAEME NEVER EVER DEAL WITH THE CSA BY PHONE ALWAYS AS PER THE LAST POST SEND LETTERS RECORDED DELIVERY, CONTACT YOUR MP AND GET THE Independant Case Examiner Involved , your MP should be able to help, in fact the more MP’s are involved the better don’t let them get you down
I would also complain that the relative may be interfering in your case. He/She should NOT be allowed to do this as he/she has a conflict of interests.
I would write to the complaints officer, point this out and enquire if the relative has had access to your file. It may be that they have been dumb enough to sign the file out, or else the relative may have asked others to do it for them. Nevertheless, there may be disciplinary offences being committed!
Are you paying for your 3 children, with 1 living with you?
If you are paying for the 3, then the CSA should calculate the payments as follows
Allow 15% of your Net pay for the child that lives with you, then take 25% of what is left for the other 3.
Other than that, follow the advice that Graeme has given, it is imperative that you keep meticulous records of everything!!
It has proved to be in my interests that I have, as I have just managed to get a request for a Liability Order reversed, as I have proved their Maladministration!!
Don’t let them get you down. Keep your chin up.
Good luck
To start with write to the centre manager demanding your case be moved due to the conflict of interest with her relative.Then contact your MP and demand your case be referred to the parliamentary ombudsman.
i have always kept a record of all comunications with csa. i found this very useful in the end. when the csa realise you have a full account of what you have said to them and what they have said to you, they tend to 'work a little harder !
This is the reason i ONLY communicate with them in writing, NO phone calls, NO face to face 🙂
They recently rang my husband and he told them he wants everything in writing as previously agreed, the very arrogant obnoxious man on the other end of the phone told him, we no longer deal with cases in writing only on the phone, my husband then asked about his 1 to 1, and was told, we don't do them anymore either !!! CSA need to be abolished and very very soon !
jem is right, see your MP, i agree everything should be done in writing.
Quite simply refuse to speak to them if they phone just inform them as from now ALL correspondance has to be in writing !
Get a life you lying bastard mus!!!!
Im the ex wife & you are delirious too much white stuff mus