CSA says I was overpaid, then I was underpaid – which is it?

March 4, 2013

My case started to go wrong when it moved to Bolton, the assessments have been wrong on several occasions, they have told me i was overpaid 2 years ago, i asked them to look at it again , they came back and said i had been underpaid, so paid out approx £1300, now 2 years later they say i have been overpaid still the figures range from 3 grand to 5 grand to being underpaid, all in space of 4 weeks, they are clueless, i never went onto the 2003 rules until 2008 which meant i lost alot of money through the csa, also they have paid my money to the other parent with care on the case a few times, they have recently sent a schedule of payments which was told by Peter Robinson today did not mean anything , so whats the point in sending it? Also spoke to Ellen in bolton a superviser who said to me on the phone, is it any wonder my issues don’t get dealt with , with my attitude towards the csa, i have that on cd as i felt so strongly about it.

It seems Bolton office pick and chose which cases they deal with effectively, Peter Robinson from Edinbrugh also issued threats to me today saying if i continued to phone to get answers he would get csa solicitors to deal with me, which to me is fine maybe they can do the job the csa can not do.

I have the letter from 2 years ago saying i was not overpaid but underapid, they ignore all that, they send breakdowns to me which quite fankly is so confusing even the csa guy who paid me a home visit could not explain it, they refused today to give me an uptodate figure they say i owe, which is odd as they take my money for a debt i do not understand or agree with and they refuse to explain in plain english. i am now in process of writing to ian duncan smith, independant case review team and a tribunal, all because of staff at Bolton who really are a waste of time.


  • Lisa says:

    Wr have also.dealt with these idiots peter robertson from falkirk office also, maybe worth while telling them if they continue to threaten you, you.will take them to court, its not on they are suppost to.be unbiased, fairness for all so they keep telling people, email your.mp and get all the info in there, ian duncan amith cares for nobody, good luck, I hope you manage to sort this properly

  • Lisa says:

    All phone calls are recorded, apply for your data protection.file, costs £10 but its worth every penny to get the bottom.of why they have cocked up,

  • stuart says:

    Lisa they say all phone calls are recorded then when you ask for them they were on the wrong sort of phone, this corruption is at government level one person on their own is not going to make a difference, time we all got together PWC and NRP’s and marched on Downing street they may listen then.

  • lisa says:

    Stuart all calls have to be recorded now, if you get your data files it shows all conversation logs, if any you know of are missing have them by the balls,

  • stuart says:

    I already have them by the balls but who listens, the ICE did not and neither will my MP who is “unable to get involved personally” I have clear evidence of fraud but no-one is prepared to take this up, The ice spent the whole report knocking my failure to follow procedure yet ignored the CSA failure. When I have requested damning evidence from a phone call it has not been forthcoming as the wrong type of phone was used, its all a cover up from the very highest seat.

  • selina says:

    hi, i have got a copy of all my records which includes the phone call from Ellen at bolton office who said to me, is it any wonder my issues don’t get dealt with with my attitude towards csa, had the inestigated an supposed to be recieving an apology as they agreed it was wrong, I have since heard they are looking at my case from day one again, which is 13 years of history, and i have complained about Peter Robertson (put robinson before but wrong) i think his name is from Falkirk, i asked for them to put it in writing to me his threats, as yet nothing in post, the csa seems to care more about the parents without care than the ones with the children, my ex lied so many times about his income he has got away with paying less than he shoudl have for years, whos to blame the csa for allowing it? but it’s me and kids who suffer from it. Even the independant case review team say they have so many comaplints about bOLTON, any other industry with a department which is so useless something woudl have been done about it.

  • lisa says:

    @ stuart, please follow this and do email and complain, they do listen now i promise, CSA complaints free phone number 08007838527 You may have been phoning and complaining to the CSA for a long time getting nowhere use this guide and you will see how quickly they respond. Please do excuse if I repeat the steps I have done this for a good reason. 1.Complain and Appeal and get your MP involved EMAIL the complaint and appeal copy everyone in.
    2.Order your Data Prints by post and email.
    3.Email all and sundry use the email list and email them every couple of days to remind them.
    4.Not happy with data prints items missing Complain to ICO be sure to copy everyone in. [email protected]

    [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

  • Anonymous says:
  • stuart says:


    Thanks for this however the minister Steve Webb got involved following this and promised to fast track my complaint, I got some redress but they withheld information from me and have covered up fraud, ICE, MP and Ombudsman are all in it together and unless you are stinking rich you can do nothing, the media are not interested and they can lie and withold evidence they rely on, from you. the law is ignored some day someone will be pushed to far and there WILL be front page news.

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