CSA said they made a mistake, now I must pay
Why do you advertise that you can help people on this site?
The CSA are a government run agency that clearly has not a clue what it is doing yet gets away with horrendous mistakes that ruin the lives of so many people who would genuinely like to do the right thing but are forced into terrible situations by the incompetency of this organisation. Like so many people on hear I had arrears up until 2008 I then received in writing advising arrears were now clear but in June of last year I received another letter advising there had been a mistake and I was now £4000 in arrears and I had to pay as soon as possible.
Despite having account statements and in writing that I had no arrears all they tell you is that we made a mistake and you will have to pay regardless of what circumstances you are in. Upshot is they take £562 a month from my wages so that they can get their money back as soon as possible regardless of what financial position this leaves myself in.
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You may have been phoning and complaining to the CSA for a long time getting nowhere use this guide and you will see how quickly they respond. Please do excuse if I repeat the steps I have done this for a good reason. 1.Complain and Appeal and get your MP involved EMAIL the complaint and appeal copy everyone in.
2.Order your Data Prints by post and email.
3.Email all and sundry use the email list and email them every couple of days to remind them.
4.Not happy with data prints items missing Complain to ICO be sure to copy everyone in.
This is what you do immediately if you believe the CSA are taking too much from you! ■First thing you must do is make an official Complaint and Appeal *EMAIL THE COMPLAINT*and contact your MP and get them involved regarding your issues you are having with the CSA. Mention that you believe that they have made an Official Error. Ask the CSA for the decision to be set aside as they are not leaving you enough to live on and is going to cause you an injustice. This is based upon Regulation 55 of the Child Support Act (Maintenance Assessment Procedure) 1992 http://www.legislation.gov.uk/uksi/1992/1813/made Attach a copy of ALL your outgoings, even the things the CSA don’t allow for.
Email a copy to your MP and all of the others in the email list further below it should get passed straight to the chief executive’s office. It is very much more than likely that they will then find errors in your assessment going back several years and use that as an excuse to drop the payments. You can find who your MP is via here http://www.writetothem.com As you will be emailing many politicians, ministers, ICE, ombudsman, complaints team etc all at the same time as per the email list below your emails will more than likely be forwarded to your MP in anyway. or use their firstname.lastname.mp@parliament.uk for example alistair.darling.mp@parliament.uk harriet.harman.mp@parliament.uk or simply just Google your MP if you know who they are and you will find their email address on their website. ■Then the next thing you must do is order your data prints, you need to send the agency a £10 postal order made out to the Child Support Agency.
Have my doubts about this site now and whoever runs it, several things I have posted have not been published, why would that be unless the editing team are in league with the CSA? and part of a very serious cover up.
make a formal complaint you may be due compensation for their error but you will only get it by complaining to them #
All good advice above, Write to Clegg, Cameron and Duncan Smith(dwp), in order to let them know that this ‘flawed’ legislation is causing nrp’s financial hardship.
Ask your own M.P. to forward your complaint to the Parliamentary ombudsman (PHSO), on the grounds of profound maladministration, that is causing huge embarassment and unecessary stress. If you do this, it may put yet another nail in the CSA coffin.
Good luck.
Stuart i can honestly say the people who run this site do NOT work for CSA, the title of the site speaks for itself, it does sometimes take time for posts to appear,
At the end of the day the person who runs this site may also have full time work or other commitments that stop them being here,
I have just been contacted today by the CSA who have informed me that I am in arrears to the sum of £650 this is because I have not been paying the full amount. I pointed out to the lady on the phone that the CSA told me what I needed to pay and set up my direct debit, it is not my fault that they got the amount wrong. However they say it is my responsibility to ensure they take the correct money.
The lady almost went as far as to say that I was thick as I could not add up the amount being taken and the amount they said I needed to pay.
This phone call was at my work, and I have not given them permission to phone me at work and I have now been called in to see the manager for receiving personal phonecalls on a company phone.
My day just gets better.