CSA never returns my calls
You wont be surprised….
In November 2008 a representative from the CSA and I attended court in Brighton. On this date an application was made for me to repay arrears to the sum of £5002.04. The money immediately started to be repaid by way of deduction from earnings as of December 2008 at roughly £300 per month. Approximately six weeks ago end of March 2011 I called the CSA thinking it was strange that the arrears had not been repaid in full and asked what the remaining arrears total was. To my alarm and the surprise of the call taker the sum remained at £5002.04. I have been promised on three occasions a manager would return my call but this hasn’t happened.
The CSA seem to be more than happy that £5000 has gone into the system and lost without a trace. They are giving me the old rules new rules speech but I am now and have been for a long time new rules hence the arrears being calculated.
This is still on going and I am waiting for them to call me in the morning (again). Wish me luck!
Kind regards
Adam
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Do not phone them. Put the matter in writing, and both copy and go see your MP. The CSA are doing whatever they can to extort money from fathers, the easy target. And they don’t care what hardship they cause. This is because they are taking your money and keeping it for themselves. If you are on “old” rules then they have no intention of using the money for child support.
The first thing that you have to do is write off for a copy of your file under the data protection act to the CSA in Longbenton and ask for copies of all computer and clerical records. Ask for the computer log to be properly dated and enclose a £10 postal order (not cheque). Quote your NI number. This you need to get thru so that you can see what has actually happened over the years and see if and when they say they contacted you.
It is likely that you will have to take your case to ICE (Independent Case Examiner), Parliamentary Ombudsman (via your MP), and/or a Judicial Review.
They are also avoiding the 6 year rule by seizing money directly from your salary whereas the moment the case is got into Court they would be limited to going back to July 2000.
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Good luck, you’re going to need it.