CSA Complaints

CSA incompetence is hurting my child

My ex husband for the past 18 months has been lying to the Csa about the amount of time my son spends with me.

He stays every weekend fri and sat night and every school holiday. I contacted the Csa a year ago and told them the information they had was incorrect and that he stayed with me as above. They told me they could do nothing about it until I’d kept a diary for a year to prove this was the case.

So I kept the diary. Feb I contacted them back and said that I now have the diary and could they adjust the payments. They asked for a copy of the diary which I sent in. I waited and waited to hear but nothing happened.

I called them again to be told that they had never received it. So I sent it again and waited. Nothing. I called again to be told that they had contacted my ex and he said that he didn’t sleep over and they always believe the parent with care.

I said I had witnesses to prove that this was untrue so again they asked me to send in a copy of my diary. I sent it they lost it AGAIN!!!!! I’ve just called up to see what’s happening and it seems like they just don’t care.

I have another child that I care for that is now suffering hardship due to the incopentance of these people . I’m getting to the stage where I don’t know where to turn for help as no one seems to care. Please help me.

One thought on “CSA incompetence is hurting my child

  1. See your mp, cases are slowly migrating to the new system anyway so your ex will need to mediate a way forward with you and cut out the bull.

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