CSA Complaints

CSA have let me down by not getting my ex to pay

I have been let down by the child support agency. I am a single mother of 2 kids under 10. I work up to 50 hours a week and struggle to financially support my kids, when my daughter was 2 and my son was 5 I decided to go through the child support agency as there father refused to contribute. They decided he should contribute £120 a month and even thoigh it did not cover my childcare fees at least it was something. For 6 months he paid it then stopped paying telling me I would never get any money from him. csa called me at work to ask me if I still wanted the money, which I replied yes, so they said they will attempt to receive payment.

1 year late I cal them to ask about the case and they were shocked that I had not received anymore money. Thye then decided that as he was a self employed electrician who was a director of a company that I should receive more. 5 years later and child support arrears of over 10,000, they ask me again if I want them to claim for the money I again reply yes. I am then informed by them that I most lokely will not get a penny but they will try. I then receive a letter saying that I will need to write them a letter detailing why they should try and claim for the monies. I am not entitled to any benefits and housing support, I have a boy and a girl and can only afford a 2 bedroom, which is costing me 1100 a month exclusive of any bills and I am in >10,000 pounds in debt. I am still awaiting a response from them. What was the point? I feel they need to be more stricter with these selfish parents and support parents who are trying. I am just so tired of fighting tbh.

One thought on “CSA have let me down by not getting my ex to pay

  1. Hi Natasha

    Sorry to hear about your situation.

    The CSA will conduct minimum investigations into a none resident parents financial circumstances. They simply get their information from HMRC and charge a certain percentage of their salary.

    There is a way to get the CSA/CMS to act. If you would like to more drop me a line.

    All the best.

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