CSA gives incorrect information and says it won’t change anything

May 7, 2013

A few days ago i called the CSA to make my regular monthly payment to be told off the cuff that a deduction of earnings order has been set up for over double what i regularly paid.

I obviously was very shocked by this and asked why to be told that my payments had been re-calculated and i should of been paying more and therefore owed arears. I was then told that if i pay my usual regular amount then this would be taken from the arears and the deduction of earnings would decrease. I bit my tongue paid almost £200 and hung up.

I have today phoned the CSA to be told that the money i paid a few days ago has just been taken from the arears but the regular amount will not go down. I obviously expressed that i feel i have been lied to in order to gain more money and asked that they listen to the call recording to prove what i am saying is correct to be told that even when they listen to the call and discover i was given incorrect information it wont change anything because they could actually take more money if they wanted.


  • Neil rhys says:

    Hi, It is fraud simple. Go to the local police. If the amounts are wrong and are asking to much it is a crime as fraud is a crime in the uk. They will be procescuted. Here are the laws.

    In criminal law, fraud is intentional deception made for personal gain or to damage another individual; the related adjective is fraudulent, and verb is defraud. Fraud is a crime and a civil law violation, though the specific criminal law definition varies by legal jurisdiction. Defrauding people or entities of money or valuables is a common purpose of fraud.

    Good luck

  • Sally says:

    Go and speak with your local MP too….

  • Lisa says:

    https://www.facebook.com/groups/204256966364149/ join this group, always somebody on hand to give advice and information, we can also help you make a complaint against the incompetent idiots your dealing with at CSA,

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