CSA gives incorrect information and says it won’t change anything

A few days ago i called the CSA to make my regular monthly payment to be told off the cuff that a deduction of earnings order has been set up for over double what i regularly paid.

I obviously was very shocked by this and asked why to be told that my payments had been re-calculated and i should of been paying more and therefore owed arears. I was then told that if i pay my usual regular amount then this would be taken from the arears and the deduction of earnings would decrease. I bit my tongue paid almost £200 and hung up.

I have today phoned the CSA to be told that the money i paid a few days ago has just been taken from the arears but the regular amount will not go down. I obviously expressed that i feel i have been lied to in order to gain more money and asked that they listen to the call recording to prove what i am saying is correct to be told that even when they listen to the call and discover i was given incorrect information it wont change anything because they could actually take more money if they wanted.