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CSA Complaints

CSA gave my address to my abusive ex

The CSA were meant to keep my change and name of address confidential due to the domestic abuse I suffered in my last marriage. Yet when they rang my ex-husabnd they revealed my name. I found out through my son.

I now live in fear that he may find out my whereabouts. Their excuse ‘our system doesn’t show you were at risk‘ even though i had written to them underlining and in bold never ever to reveal this to my ex. If the Police can operate this system safely why can’t they?

Trouble is it’s done now. I just live in fear that he is waiting round the corner to attack me.

Disgraceful service. And very worrying.

20 thoughts on “CSA gave my address to my abusive ex

  1. sOK don”t worry just calm down. In my view the first thing you must do is inform the local police of your circumstances you don”t have to tell them about the abuse if you don”t want to but just make them aware that you are under threat becouse the CSA give this information out. Tomorrow you must go to your local C.A.B (citizens advice bureau ) and explain everything. It WILL be private and confidential. In addittion tell them about , and show them your copy, telling the CSA your fears of safety from your ex. Good luck girl you can do it and your not the only one “Been there, done it, got the Tshirt” but come out the side Let me know how you get on cos right now your scared

  2. As a victim of physical violence at the hands of ex I empathise with you. However, you don’t say if you are the RP or NRP but you do intimate that there is a child maintinaing a relationship with you both. Surely then it is going to be be very difficult to maintian secrecy of your new name and location?

  3. it is an absolute disgrace the csa shouldnt have put you in this situation, Have you got an injunction against your ex with a power of arrest attached? if not and you think its likely that he will do something than you must see a solicitor asap who will apply to the court for you.

  4. that would be a complaint for they broke the data protection act.. am i right in my of thinking.

    Some good advice from Lizzy there.

    Good luck

    Graeme

  5. In my case is was my ex who gave my address to the CSA …. she stopped contact and blackmailed me into giving her my address :-/

  6. I am NOT surprised this agency disclosed this sensitive information they are totally incompetent and NOT FIT FOR PURPOSE !!!!!

  7. When i proved to the CSA my ex had lied to them they said it was none of business to be told if they press charges against my ex or not :-/

  8. When i pointed out to this abhorrent agency that because they refused to believe me that my ex had stolen my children and moved to South Africa, through there incompetence they had allowed my ex to ILLEGALLY claim full benefits for 5 years they said it was none of my business ??????????????????

  9. Under data protection law they are not allowed 2 discuss information – u should speak 2 a solicitor about this. Especially as u are at risk

  10. Oh I agree with fighting them ive sued them 4 maladministration twice & just started 3rd case. Been rewarded with considerable payments 4 there errors. Everyone should take notes of every call – calculate ur own account using their calculations if necessary & where possible produce a detailed list. I have made them correct figures 2 match mine (in favour of the NRP as I believe everything should b fair). If we all worked 4 the good of the children & settled 4 a realistic amount which allows the NRP 2 continue with there lives but allows the children 2 have everything they deserve. I don't agree on deductions 4 2nd families. The children from the 1st family should b unaffected by the birth of future children – don't have them if u can't afford 2 continue 2 support the children u already have. I never use my childrens maintenance 4 household bills. It provides them with all the extras they deserve like extra activities & clothes (girls love 2 shop lol) What I'm trying 2 say is play them at their own game. If u have figures u can argue if the arrears figure is incorrect/different from urs or if u believe the maintenance calculation is wrong

  11. I too have quite a healthy second income from these fools maladministration and incompetence 🙂

  12. It's great to see a PWC who agrees in fairness for the NRP.. good on ya… if only all PWC's wer like you Dawn

  13. Although I agree with fairness – My ex partner has tried every trick in the book to pay less He has choosen not to see his children for over a year because of a new partner who doesnt like my children – now she has 1 of her own & has expected my ex to take on her daughter. My ex has lied about having my girls every weekend & every holiday – in an aim to pay less. He has also lied about making extra payments every time hes seen the children (funny but hes been unable to prove that)Maintenance is for the children – a sensible amount guarantee that the children get everything they need – especially when in 1 week back at school its cost over £50 for trips & donations :-/Its not about taking the p*** with large payments – its about regular payments so you can budget for the childrens needs.

  14. Exactly! both NRP and PWC need 2 create a balance and a balanced budget, I have shared care of my son, It is easier for me 2 provide for/ to my son when I have no deductions being made against me for the provision to PWC

  15. The Police may find an issue of breach of the Data protection act and it is possible that CSA could well be prosecuted for it. seek legal advice..

  16. Graeme thanks and I also believe the Data Protection Act under Molly”s circumstance has been broken as the information was given in private let alone this has now put Molly at risk. But once again a person who has or is experiencing abuse is very vunerable and lives not only in fear of the abuser but also the consequences of approaching the authorities for help for fear of making the situation worse. However,once again, I urge Molly to approach the police who will be kind and sympathetic towards her needs and Molly YOU will be in control of the situation as to what path you take. Molly take control and get your life back on track, not living in fear, I”ll be thinking of you but never forget there are many of us out their who sympathise becouse it has happened to us……………

  17. you need to contact the information commissioners office, they will advise you how to take this further, as the CSA have breached data protection the womans refuge will also help with advice. Good luck.

  18. Hi Molly,

    I had similar probs. I was moved by the Police due to violence against me and obviously used a family relative’s address for correspondence only, but unfortunately because I wrote to my MP and put my own address on it, the CSA wrote back to me (and my ex) with my address and not the correspondence address that they had to use. I complained about this and was award a special payment. This is breaking the DPA (as suggested above) but obviously if we did that, we would be in trouble and even get a prison spell but the CSA seem to be above the law with this!

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