CSA demand arrears that I do not owe
Many years ago, I had a dispute of around £600 that the CSA saw as arrears, although as far as I was concerned it was in dispute. Then over 2 years ago, I was told that my ex didnt want it and I had no need to pay it. I then thought that the case had been closed. Imagine my disbelief, 2 years later when they contact me chasing it again, because (according to them) my ex has “changed her mind”.
I have written to them, explaining the reasons for my dispute, and have not had any answer from them whatsoever. I telephoned them today to see what was going on, and was told that although they have not yet looked at my letter, they are making arrangements to have it stopped from my earnings.
How can they do this when they have not even looked at the reason for my dispute? To say I am seething is somewhat of an understatement.
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I know this is an old blog and hope you are now sorted but just in case – dont do things by phone, put it all in writing and insist on a written response, send everything via recorded delivery and keep the delivery slips safe, get a copy of your Data Protection Prints and keep the originals you are sent, lobby your MP on the matter, make a formal complaint now and follow the whole process – csa internal complaints – independent case examiner – parliamentry and health service ombudsman, your complaint is likely to be based on maladministration in the handling of your case so keep all records of the process as it applies to you, beware the csa and ICE are both part of the DWP so dont expect a balanced outcome but you have to follow the process to get to the next stage. Good luck.