CSA closed my case and won’t give a reason

July 31, 2011

After 9 yrs of applying for maintenance, in 2005 i was awarded weekly money plus arrears. Two weeks later i recieved a csa letter telling me my case was closed, no explanantion, nothing. I applied again and recieved a letter telling me i was awarded weekly payments and arrears from when i applied again, basically 12 weeks arrears. I called the csa today to find out where the money was, was told my case was closed, and given no reason.

I was told to write to the complaints dept and after min 28 days they’d tell me the reason why. My ex works, so does his wife, why can’t i get maintenance for my child?


One Response to “CSA closed my case and won’t give a reason”

  1. karen bedford on August 1st, 2011 2:02 pm

    Problem is Jo you have to go through their long winded complaints system – and contact the ICE (Independent Case Examiner) another 18 months too, join the facebook groups child support agencies failings and others for free advice and support, you have to keep on at them too. Good luck

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