CSA can’t keep records updated and its still my fault

WHERE DO I START WITH THIS

March to August 2016

I pay my support through my wages direct to my ex partner the way she wants which is no problem at all except the CSA is so slow to alter any details, over 15 years they have made mistakes after mistakes. every time I have moved or done something different I have informed them every time except they can’t seam to keep your details correct, this is mainly simply the fact your case goes from one office to another office and case file do not always follow with office, I live in the Hampshire area but my details have gone from Dudley office, to a Ireland office to Plymouth office to a Liverpool office to a Newcastle office now I am told it’s gone to another office plus Hampshire has moved in their view from South East to South West now told it’s in the midlands come on make your minds up please.

Five years ago I moved in with a new partner and told them but CSA didn’t keep the information but that was my fault, moved out once again told them once again we have no records of the information you gave us yes my fault again payment was completely incorrect so I ended up with amount owing, I have now paid the amount owing but they are still collecting the money, they owe me a lot of money, I live in my currant place since March this year and yes informed them back then and yes CSA again not kept the correct address, I have chased them many time and given them the details but they still won’t change the details my fault again I suppose. Last Friday I contacted the CSA and was told it will be actioned on the Monday and in a few days the money will be repaid direct in to your bank account, no sign by Thursday of the money rung them up again and was told your address still incorrect and on record not been actioned at all.

This is beyond a joke come on CSA pull your socks up!