CSA arrears after case closed since 2003

December 10, 2010

I have just rang the csa today as I was informed our last payment would take us in an overpayment situation and would be entitled to a refund when the case was closed. I pointed out that I had recently been made redundent and the csa said on my husbands wage alone we would not be liable for the final payment. But decided to pay and await for a refund.

Imagine my surprise when I rang to enquire yet again about the refund – last time I was told they had a backlog – to be told we actully owe £4,500 when I asked where from they said 2003, I have asked for proof. We have always paid and infact had an attachment of earnings for 2pence once. Why did this not come to light earlier.

The only thing we can think of was when my husband – whose daughter we pay for – was on long term sick and then made umemployed. not sure what to do next. Any help?

Comments

9 Responses to “CSA arrears after case closed since 2003”

  1. Brokenfather on December 10th, 2010 12:57 pm

    “Why did this not come to light earlier.”

    Now this is just my best guess based on what I have read of peoples problems with the CSA.

    They are currently undertaking an internal exercise to see if they can screw more money out of people that are currently paying or have paid via them in the past. The purpose to gather in more money for the exchequeur.

    The problem is that their record keeping is so shockingly poor that they are making incorrect new assessments where the previous assessments where probably correct. I have never come across any organisation, including the banks, that seems to claim so much correspondence is never received!

    So the chances are you have paid the correct child maintenance, you dont owe them any more, but they have looked at your incomplete record and decided that you do!

    The only way to get any sort of satisfactory result with them though seems to be to get your MP involved.

  2. John on December 10th, 2010 5:49 pm

    This may be of help to those who have been told that they have arrears and the arrears have been caused by CSA/DWP error.

    People who were paid too much money through no fault of their own *could not* legally be pursued, the government was told.

    ‘This is an important decision that will protect many vulnerable people from debts created by the government’s own errors,’ said Alison Garnham, chief executive of the Child Poverty Action Group.

    The decision by the highest court in the land confirmed a Court of Appeal ruling in favour of the charity last year – a victory the government then challenged.

    The group took legal action after 65,000 letters were sent to benefits claimants between March 2006 and February 2007, telling them they could face legal action if overpayments were not returned.

    The letters acknowledged the money was paid due to mistakes by the Department for Work and Pensions.

    Those affected included families, people with disabilities and pensioners.

    ‘The people we spoke to did not know they had been paid too much,’ said Ms Garnham. ‘They were not fraudulent claimants trying to get extra money.

    ‘Rather, they were the innocent victims of DWP error and the complexity of the benefit system.’

    The DWP said it would comply with the final ruling and reforms would make the benefit system ‘less open to error’.

    If errors caused by overpayments are not re-claimable by the DWP. I would be damn sure that CSA arrears are not re-claimable if the error is caused by them!

  3. Peter Anderson on December 10th, 2010 10:20 pm

    This is normal. When your case closed, they just left your assessment running building up massive arrears. They are now going back through all the old cases trying to collect all the billions of outstanding child support that CSA has been claiming is outstanding for years. The claim against you is probably fictitious but you need to prove it. Don't contact them again at the moment, unless they contact you, and then only contact them in writing. Do not phone. Do you have letters confirming the case was closed? In the meantime, put your own evidence together, Excel file, with salary, assessment, csa payment made etc. Also write to DWB Longbenton and and ask for a complete copy of your file, the computer records and also clerical records. Ask them to properly date the computer log file. This has to be provided under the Data Protection Act, but they will ask for a £10 fee, so you may as well enclose a postal order with your letter. Also go make a complaint to your MP and ask him to take the matter up. If you need more assistance please contact me. You are not alone, they are attacking everyone!

  4. Peter Anderson on December 10th, 2010 10:31 pm

    This is normal. When your case closed, they just left your assessment running building up massive arrears. They are now going back through all the old cases trying to collect all the billions of outstanding child support that CSA has been claiming is outstanding for years. The claim against you is probably fictitious but you need to prove it. Don’t contact them again at the moment, unless they contact you, and then only contact them in writing. Do not phone. Do you have letters confirming the case was closed? In the meantime, put your own evidence together, Excel file, with salary, assessment, csa payment made etc. Also write to DWB Longbenton and and ask for a complete copy of your file, the computer records and also clerical records. Ask them to properly date the computer log file. This has to be provided under the Data Protection Act, but they will ask for a £10 fee, so you may as well enclose a postal order with your letter. Also go make a complaint to your MP and ask him to take the matter up. If you need more assistance please contact me. Use CsaHell on Facebook and message me. You are not alone, they are attacking everyone!

  5. Wayne Taylor on December 10th, 2010 11:25 pm

    This happened to me too, but as I have two kids it went up to 9k. I have been fighting this for 18 months. Let me know your outcome.

  6. Peter Anderson on December 11th, 2010 12:32 am

    Wayne, How far have they gone against you? What have you done to protect yourself?

  7. Troy Love on December 11th, 2010 8:36 am

    how old is your child?

  8. Dolphin Keeley on December 13th, 2010 2:03 pm

    You should never ring them. They lie. You should write and always get eveything in writing. Then you have proff on what the CSA have done wrong. If it went to court you have just your say. And trust me they lie. I have had three sacked as we proved what went wrong.

  9. alan senior on December 16th, 2010 8:18 pm

    just got a deo 4 arrears years ago was 150pw got it down to 80pw but have a court order re miss one payment and im evicted cant afford to pat my mortgage wiyh this order explained and taxed details but wont reduce it any more can you help

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