CSA are rude and fail to understand your problems
My husband has always paid his child maintenenance or should I say his ex wife’s spending money…who I might add has just completed a 4 year open university course costing £3,500 per annum which equates to £14,000, I honestly wonder where the funds came from to pay for that, on the two occasions she went to her off site training in Brighton we looked after the three children but still had to make the weekly payments.
The eldest child was 18 in January so the ex called the CSA requesting that my husband be re-assessed. His salary has increased over the years so we have calculated that we will have to pay £1,700 per month which will cripple us so much so that wwe are moving to a smaller rented apartment in March.
The CSA are rude, callous, non understanding and a complete nightmare to deal with. My husband tried to make an attractive arrangement with his ex but she refused and thought it was better to go through the CSA, what a surprise as she knows she will get a huge increase on top of her benefits including, housing (the house is owned by her father)single parent tax credits, coucil tax (doesn’t pay) family allowance and she also works the hours below the benefit threshold, so in actual fact she has a lot more disposable income than we have. Unfortunatley she has been a nightmare of a mother,the stories the children have told us…
She has dressed them in tatty clothes and I have never ever seen a decent pair of shoes on their feet and I thought it was all about financial support for the children. Complte and utter nonsense. So we will have to move, my husband will not see his children so I suggest the ex wife and the CSA have a party at our expense.
They also want my salary information but having read your blogs I now know that would work against us and they would increase the payments.
All this has caused tremendous tension at home to the point of separation, I know it’s not the children’s fault but I completely resent them and how I feel presently I never want to see them again.
I never asked my ex husband for anything for my daughter, I went out and got a full time job to pay our way which I still do to this day and feel proud of it too.
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Paul Ocallaghan liked this on Facebook.
Paul Ocallaghan liked this on Facebook.
The CSA don’t necessarily fail to understand your problems, they just don’t care. Rude? Absolutely.
Darren, what’s all this talk on csahell bein shutdown, is there any truth in this?
Hi
I do sympathise with you. My (current) partner separated, (not from me thank goodness) didnt interefere with access, accepted a nominal sum for maintenance, (despite the ex being on a good salary) and didnt involve the csa.
I separated, my ex had good job, I was single parent and got nothing, no help from csa, had to fight to see one of my children, no help with travel costs etc
The csa dont give a stuff about our situations and yes they can be very rude, I wont blame the low grade call centre staff, some of the worst offenders are the so called managers. Here is some general advice –
‘This isnt the csa its an open forum so don’t give names/details etc especially of children. (your own name can be used to identify the kids, and your case)
Don’t deal with the csa by phone, everything in writing, sent recorded, keep the receipts.
Copy your MP into everything and try and get them involved as your advocate.
Make a formal complaint about any decision you are unhappy with from the outset as time limits are involved. Always go for an appeal tribunal asap following the internal process.
Get a copy of your Data Protection prints from the outset so you know what you are dealing with, again follow the correct procedure in wording your request to get ALL information, send it to the right department, send the correct fee.
Don’t be afraid to complain about any csa staff, or their superiors if you feel you have just cause.
Remember the process, internal complaint, ‘independent’ case examiner (the csa protection department), appeals tribunal, parliamentary and health service ombudsman through your mp for maladministration.’
There are a couple of sites you can also look at –
© ChildSupportLaws – general info.
http://www.fmotl.com/forum/viewtopic.php?f=24&t=8006 – not sure it will help but worth a look.
http://www.deadbeatdadsassociation.co.uk – they don’t help you if you are getting advice elswhere.
http://www.nacsa.co.uk/page/contact_us.html – I’ve heard of them and they get a good review but cost money. (£30pm I think)
Read the various threads on here eg ‘Court ruling leaves child maintenance authority ‘emasculated’ – ‘November 1, 2012′
You may pick up some useful info.
Finally a specialist csa solicitor may be worth talking to but can be expensive and usually end up putting you in touch with a specialist barrister. Still worth an initial interview though but to reduce costs you can use a ‘direct access’ barrister (find through internet) and save on solicitor costs.
Hope this helps.
Ps keep it together at home, don’t get at each other, be strong. It gets better in the end.
“First they ignore you, then they laugh at you, then they fight you, then you win.”
‘Mahatma Gandhi’
And that is why you should not deal with the CSA by telephone only by post.
If the CSA give you incorrect advise etc you have evidence in writing and can make a complaint etc.
None at all Joel Pasley – where have you heard this?
“Joel Pasley on February 3rd, 2013 7:25 pm
Darren, what’s all this talk on csahell bein shutdown, is there any truth in this?”
“Darren Jamieson on February 4th, 2013 5:26 pm
None at all Joel Pasley – where have you heard this?”
“First they ignore you, then they laugh at you, then they fight you, then you win.”
‘Mahatma Gandhi’
Ha ha sounds like the ‘facistsa regime’ are running scared. Occupy the csa anyone?
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