CSA admits fraud

December 3, 2010

In 2002 my wife and i separated. I met somebody else and moved in with them in 2003. My 2 youngest daughters remained with their mother. After approx 3 months my daughter moved in with me and my new partner. I claimed for family allowane and got it, i also recieved £5 per week off of my ex. Then in 3 months time my youngest daughter moved in with us. To cut a long story short nov 09 i recieved a letter from the csa demanding 11k in arrears. The csa had previously sent me a letter that i did not need to pay any more!!!!! Obviously my ex had told a pack of lies! to cut it short they sid they had not sent letter saying this.

When i asked for a copy of all documents they sent them to me only for me to discover they had a crystal ball! They claimed they had sent letters to me at my new address but the letters were dated 7 months before i even looked at the house let alone purchased it! I have recieved an appology letter saying it was a computer error! I had a solicitor involved but today i recieved a letter saying he is going out of business.

Where do i turn now???

Comments

  • Lisa Hunter says:

    Go to your MP and escalate to the parliamentary ombudsman!

  • Garry Clarkson says:

    Lodge an action at the court service website for recovery of the debt plus £250 a day full economic cost plus damages plus Harassment Act proceedings. Don't use a solicitor. waste of time. They are all in it together.

  • Jim Rigley says:

    Ombudsman is in CSA pocket, use MP, threaten MP with bad press.

  • Princess Henderson says:

    They r all 4 the woman my mans ex said she is single and we told them she is married and they said she has 2 let them no. But if we got married they would soon believe her lol

  • Allan Morrell says:

    Princess… that's priceless…. I have the same issue with my PWC…lol

  • Lisa Hunter says:

    Jim if only that scared our MP's and if only the press would deal with it thoroughly, and saying that i do feel that ICE have also done a HUGE u-turn too

  • Jim Rigley says:

    I should send you the copy of my ICE report, it reads like a sick joke. And dont get me started on the CSA accounting records. 😛

  • Richard Murray says:

    I contacted ICE 12months ago and i still have not got a case officer ,, they say there very busy be patient

  • Lisa Hunter says:

    all extremely contradictory arent they…15 month wait for a report 29 pages of confirming that i was in the right and YOU STILL can't use your ICE report, although i said ombudsman i have seen in some cases that they do work but when i can show that as evidence in my case to the ombudsman they state thats not enough….errr hello?! But i have to say requesting your data protection file (equivilant of 4 reams arrived) that cost £10 makes for a fantastic read ; )

  • Jim Rigley says:

    Pray to whatever god you subscribe to, that you dont get John Hanlon, the guy makes it up as he goes along.

  • Lisa Hunter says:

    is this at ICE?? that name rings a bell the original case worker at ICE was Phil Lyons is John Hanlon the person who oversees his case officer work?

  • John says:

    Phil, Please do all on here a favour and highlight your case to David Cameron.

    These people are acting like an ‘out of control bunch of wheelclampers’. The ‘old chestnut’ of blame the computer regularly happens. The staff are targeting you and people like you to earn their performance bonuses for xmas!

    The system is not fit for purpose and the staff seem to take great pleasure in riding ‘rough shot’ over anyone who gets in their way.

    You may also find some redress through the Independent Case Examiners office and through your M.P. to the Parliamentary Ombudsmans’ office.

    Mark my words they will come back to you with other ‘made up’ scenarios, to scam you for money. Do not trust them at all!

  • Peter Anderson says:

    A number of points: Can you confirm that both daughters were then living with you full time. Neither ever moved back to their mother.Were you receiving child benefit for both? When did the CSA first contact you and what was the assessment made? When did you receive the letter saying that you did not need to pay anymore? Did the CSA ever contact you in order for you to claim maintenance from your ex? What they now actually threatening you with? A Deduction of Earnings Order or a Liability Order? Now, action: First you must write to the CSA in Longbenton requesting a copy of your CSA files under the data protection act. You must specify that you want the Notepad sections of the data files properly dated. You must also detail what has happened and go see your MP.When I went to Court against them they said they had never received any of the letters I had sent to them. There barrister, every time I asked, "no, we never received that letter". Unbeknown to him, the Judge had a copies of the letters, which clearly were clearly marked "Received CSA Hastings" and the date received. Similarly the notepad showed that they had received the letters. Please can you answer the above questions, then I can give further advice. By the way, scrap the solicitor, they are a waste of space! If has happened, what I suspect has happened, you'll be writing back stating that you agree with the 11k arrears which the CSA OWES YOU in back maintenance, and you will be demanding payment!

  • Charmaine Leworthy says:

    Lisa, they did the same to me! Made me a consolatory payment offer said it would be paid within 30 days but it never arrived! Rang them up and they said it's been lost in their system. Doesn't instill much confidence in them to be able to sort other peoples finances when they can't even keep their own in order

  • Jim Rigley says:

    John Hanlon is in charge of CSA, Ill try to post up the ICE report with the random numbers all over it. The moron still owes me an explanation but even the Parlimentary Ombudsman is a waste of your time, they dont care. Unless we all take them on at once and force judicial review its not happening.

  • Richard Murray says:

    JIM your Right it needs movement ???

  • Jim Rigley says:

    I would take a lot of people and a very serious approach, Both sides suffer at the hands of these overpowerd morons and it has to END!

  • KMcQ79 says:

    Phil,
    what a great story for the media.
    Approach BBC news,don’t waste your time with a local newspaper as this is a national problem and you are not alone.
    Then seek help from your MP.
    Tell your problem and how you are going to the BBC for help.
    That should get his rse in gear.

  • Lisa Hunter says:

    JIM lol lol Judicial review thats another joke, you need a minimum of £10k to for that process, and the joke of that being if i had a spare £10k floating about would i really be shouting for maintenance screwed, screwed, screwed! Charmaine i threw it back to ICE as after an hour on the phone chasing i was becoming quite bored lol lol sorted within 24 hours and they too had an headache. It helps that when your given a persons name as a contact that they would actually be prepared to talk to you…or is that just far to easy lol lol!

  • Lee Hughes says:

    You best get on your knees and start praying for divine intervention! We need to do something, too much talk but not many people prepared to act!

  • Lisa Hunter says:

    Lee i have the forms downloaded for a MARCH…only thing holding me back is the anarchists that would join which would take away the message we're trying to convey : (

  • Lee Hughes says:

    Satyagraha, Ahimsa.

  • John says:

    Then there is always the police and the serious fraud office!

  • Phil Lee says:

    Just needs closing down and those responsible held to account for shocking abuses of their powers afforded to them by…you and i.

  • stuart says:

    Im trying to find the best course of action ! ive been paying csa for 13 years ,my son now 18 has been at uni for this his second year ! found out i shouldnt be paying and infact should not of been paying scince 2009 when he started course !!and was due a refund , csa insisted i get proof of his uni result for that year which i did ! then was told that my ex informed them he had started uni this year ! !! so i wasnt getting my refund back !!! got my local mp involved and got fobbed off !!! now im being told that i have to contact child benefits to get the date changed to get my money back !!! but cant do it as im not the claimant !! spoke to ex , was told that she wouldnt contact them as she would have to pay back the money ?? (but ownes 3 houses she rents out ! ! ) So shes allowed to commit fraud !!? ingnore letters and thats exceptable !!!! I wonder what would of happened if i,d ignored them ??? Any advise would be a great help !

  • Michael Stephen Nolan says:

    On the 23rd May 1995 Loughborough Magistrates Court found in my favour regarding Child and Spousal Maintenance. My son, aged 9 had just come to live with me and the CSA had taken £86.00 they were not entitled to, in the months November 1994 to March 1995 at £17.20 per month.

    I never got the £86 back and the CSA defied the court ruling. My MP Tony Benn did his best on my behalf. I saw my doctor today because of stress in past years taking their toll now.

    Michael Stephen Nolan

    11th May 2012

  • peter anderson thanks for your comments,I apoligise for not answering sooner,but things have escalated to a higher hell to be honest.CSA now claim arrears of £21,000 and since april 2010 the have been deducting £753 per month from my wages leaving me with £1180 per month to live on Thank god for recession and a tracker morgage or i would have lost our home.i have spent around £5000 on solicitors and have just had an hearing in Birmingham on 11/05/12 which the judge has ordered the CSA to answer questions on why they never closed case and reassessed as they should have,and the case is now adjorned to later in the year.The solicitor now thinks we have a winable case as we go back in front of same judge who seemed to be very understanding and fair minded.Sadly and what i consider totally unfair i cannot recover any of my costs what a strange system, if your a suspected terrorist you get all the financial help you need work hard all your life and get nothing.Answer to your questions peter yes both lived with me full time from 2004 till 2009 when the youngest moved back with her mother for more freedom as i was too strict with how late she could stay out,the eldest stayed with me till she went to university, both daughters made statements to CSA but i was unable to get family allowence for the youngest as her mother threatened to harm herself if i took the allowence so for the sake of a few pounds.The CSA contacted me in 2002 and ordered me to pay £112 a week for both children then in 2003 the elder of the two (14) her mother threw her out and she moved in with me, then the CSA after months of correspondance agreed she was living with me and reduced payment to £39 a week and refused to refund what i had overpaid,eventully there wrote to my company and said i had overpaid and no need to pay anymore, and stopped the attachment of earnings. When they wrote to my company to restart the attachment several months later,my then employer would write back to them to enquire how much and there reply was this was a computer error and to ignore these letters! Never heard from thr CSA again till 2009 by this time my youngest daughter had been living with me up until then and i pointed this out to no avail. The ironic thing is my youngest daughter has now moved back with me for most of the week, i have agrred to just claim three days as its never wort the grief to me and the children all the CSA causes is family breakdown instead of helping . Also an rouge agency like this that fakes letters to cover its mistakes for profit is a danger to the honest working man in my opinion.i have wrote to my MP she was a bit of help but the twat IAN DUNCAN SMITH not one reply to letter or the evidence i presented so what hope is there.

  • chall says:

    philip,

    The agency only have take into consideration a change of circumstances from the date they were notified of the change and DO NOT have to action one retrospectively.
    However, if you can prove they were notified and they have failed to correctly action a change, this can be corrected.

    Child benefit is usually paid to the person who has the main day to day care of a child. As your ex continued to claim such for your youngest, then for child support purposes they are entitled to claim through the agency and probably why the case was not closed.

    A lot of time has passed since your first post. Has anybody made the effort to trawl through your Data Protection file and account breakdown to ensure the agency are claiming correct arrears figure in respect to when they have received relevant information?

    Are the arrears owed to your ex or the Secretary of State?

    Sadly, it doesn’t matter how understanding and fair minded a judge appears to be they can not change or ignore the rules, especially if the agency have correctly followed their own procedures.

    chall ~ afairercsaforall

  • This happened to me Chall. When I left my last job I notified the CSA in writing, tried to tell them over the phone (but they won’t take my calls) and my employer wrote to them. Did they record that I had left? Of course they didn’t. I then had an argument with a woman who phoned me (funny how they were willing to speak to me then) and she said I hadn’t told them I had left my previous job, and I had to ‘prove’ that I wasn’t working.

    I asked how I was supposed to do that, such as providing payslips that I don’t have, and she said I could prove it by asking the job centre to confirm it… I didn’t sign on, why would I do that?

    Eventually she did admit it was a mistake and they confirmed I had left my previous job. They knew full well I had left, they were just trying to get more money. That’s how they work. Whenever you tell them anything you should send all letters recorded and record all phone calls so you can prove what you have said. They can and will lie about it otherwise. They have no morals at all.

  • j says:

    chall on May 15th, 2012 7:57 am

    philip,

    The agency only have take into consideration a change of circumstances from the date they were notified of the change and DO NOT have to action one retrospectively.
    However, if you can prove they were notified and they have failed to correctly action a change, this can be corrected.

    Michael – CSAhell.com staff on May 15th, 2012 10:16 am

    This happened to me Chall. When I left my last job I notified the CSA in writing, tried to tell them over the phone (but they won’t take my calls) and my employer wrote to them. Did they record that I had left? Of course they didn’t. I then had an argument with a woman who phoned me (funny how they were willing to speak to me then) and she said I hadn’t told them I had left my previous job, and I had to ‘prove’ that I wasn’t working.

    I asked how I was supposed to do that, such as providing payslips that I don’t have, and she said I could prove it by asking the job centre to confirm it… I didn’t sign on, why would I do that?

    I can relate to the above points, in my case the csa took an increased amount from my pay every week until I was better off unemployed. I left my job 4yrs ago and claimed jobseekers allowance. My local jobcentre plus informed the csa, my employer wrote and told the csa, I wrote to them and phoned to tell them. They claimed not to have received my letter and up to last year claimed not to have confirmation that I was not working. When I got my Data Protection prints I found proof that jobcentre plus had advised csa of my claim, also a letter from my former employer confirming I had left. I also found that on two previous occasions I had informed the csa by phone that I was not working, not only was my statement accepted but it was noted in the file that in the abscence of any other information “the nrp has a right to be believed”. I did not pursue my claim for benefit as my new partner agreed to finance me through an H.E. course and a year later I rented out my home. When I challenged the csa they at first claimed that they were allowed to continue to assess me as I subsequently rented my house out. I pointed out that a ‘psychic’ epiphany wasnt legal, they withdrew that and then claimed I had not informed them I was a student, I had of course plus they had access to all my bank/tax records. I’ve recently pointed out that being a student does not exempt me from an assessment if I earn over the protected amount. Still waiting for a reply. These people are eithr very stupid or very evil, when dealing with the csa I’m reminded of nazi europe. I’m still fighting and wont ever pay them. Its so far cost the taxpayer more than the illegal claim against me. As for ‘procedure’, no procedure can be relied upon when the action it relates to is illegal, you cant keep charging someone when you know they are not working. If the csa approach to ‘procedure’ were applied then the birmingham pub bombers would still be in prison.

  • Mike says:

    Help Does any one know about INDEPENDENT CASE EXAMINER? who deals with complaints about the DWP/JCPLUS AND THE WORK providers?

    How can they be INDEPENDENT when they are Funded by the DWP and DWP staff put files to gether to deal with complaints..???
    Is this legal?

    Is this why 41 cases they dealt with about providers…….NOT 1 case was upheld..

    This department is not fit to do this job and MUST be closed down HELP

    Who can I make a formal complaint about this as Im concerned

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