Child Support Agency staff are rude and obnoxious
After attempting to trace my ex husband for years and after endless calls and letters to him by the CSA, payments were eventually taken via deduction of earnings. However in July he changed his job and failed to notify the CSA and therefore no payments were made.
After a couple of months and numerous phone calls from me the CSA decided to obtain his work details via the Inland Revenue. By this time he was over £900 in arrears. I have a list of names of CSA call takers who guaranteed to chase this up and obtain payments from him. My so called case worker David Whitehead verball guaranteed to me, which should be recorded, that he would again set up deduction of earnings for the regualar payments and obtain the arrears via debit card.
However, I have been lied to as the deduction of earnings has not been arranged. I was informed by another rather rude call taker that this was because my ex stated he would pay direct on a weekly basis to the CSA. Although he had cleared some of the arrears I feel WE ARE GOING AROUND IN CIRCLES AS LOW AND BEHOLD ‘HE DID NOT PAY’ ON THE DATE HE STATED which again adds to his arrears. How hard can it be!!! CSA would prefer to spend months and months tracking down and contacting people that are PROVEN bad payers in an attempt to make them pay rather than read history on the case and again set up deduction of earnings.
My ex is again now in arrears which means my daughter who he has not seen since she was 5 years old is the one to suffer. I WILL CONTINUE TO PHONE, MOAN, AND GROAN TO THE CSA UNTIL SOMEONE THERE WITH A BRAIN CELL EVENTUALLY REALISES THAT HE DOES NOT WANT TO PAY!! and that no matter how nice he is on the phone to them, he will not pay. I had one call taker tell me.. “He promised me he’d pay”, this was a female who obviously fell for his charms. Anyway HE DID NOT PAY. The CSA booklets state that failure to notify of change of circumstances will result in a £1000 fine. I was told by the a call hander that this fine does not exist.
Your call handlers and rude, obnoxious and unhelpful. Not what you would expect from a government employee.
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I love my son very much and have him defined by the law almost one week out of two. I would have him full time if I could. He has his own room, toys, new clothes, books, etc and goes on holiday once a year. I am a nurse so I don’t earn much and get no help at all from anybody. My sons mom gets everything from the state, child care costs etc, and I get nothing. She with the states help takes home more money than me yet I still have to give het money. She is laughing at me yet because my son is legally resident there I have no choice. The thing is he is also legally resident at mine through law, defined by the courts, so how can this be fair. I feel I am being punished for being the best dad l can and yet they want to take more money from me by charging me to use the csa. How can this be good for my son? Mmmmmmm.